Exam Code: 1z1-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

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Updated: Jul 25, 2026

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To pass the exam, candidates must demonstrate their proficiency in each of these areas by answering multiple-choice questions and performing hands-on tasks in a virtual environment. Successful candidates will earn an Oracle certification, which attests to their expertise in the Oracle RightNow Cloud Service technology stack and their ability to deploy and manage the platform in real-world business environments.

Oracle 1z1-325 Certification Exam is designed to test the knowledge and skills of professionals who are responsible for implementing and maintaining Oracle RightNow Cloud Service 2016 solutions. 1z1-325 exam consists of 80 multiple-choice questions that need to be completed within 120 minutes. The questions are designed to test the candidate’s understanding of the underlying technologies, concepts, and best practices associated with Oracle RightNow Cloud Service 2016. Candidates who pass the Oracle 1z1-325 Certification Exam are recognized as experts in the implementation of Oracle RightNow Cloud Service 2016 and are highly valued in the marketplace.

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-325

Oracle 1z1-325 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle RightNow Cloud Service 2016 Implementation Essentials
Exam Number:	1Z0-325
Related Certifications:	Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist
Passing Score:	70%
Exam Duration:	150 minutes
Exam Format:	Multiple choice, Multiple answer
Real Exam Qty:	80
Certificate Validity Period:	N/A
Available Languages:	English, Japanese
Exam Price:	USD 245 (approx.)
Sample Questions:	Oracle 1z1-325 Sample Questions
Exam Way:	Onsite at test center or online proctored
Pre Condition:	None specified
Official Syllabus URL:	https://education.oracle.com

Oracle RightNow Cloud Service 2016 Implementation Essentials exam is a comprehensive exam that covers a wide range of topics related to Oracle RightNow Cloud Service implementation. 1z1-325 exam covers key topics such as the implementation of the Oracle RightNow Cloud Service solution, the configuration of the solution, managing service requests, managing incidents, managing knowledge, managing reports and analytics, and managing data.

Earning the Oracle 1z1-325 certification can help professionals demonstrate their expertise in implementing and managing Oracle RightNow Cloud Service 2016. Oracle RightNow Cloud Service 2016 Implementation Essentials certification can also help professionals advance their careers and increase their earning potential. Additionally, Oracle certification holders are recognized globally for their skills and knowledge, which can open up new job opportunities and career paths.

Oracle 1z1-325 Exam Syllabus Topics:

Section	Objectives
Integration and Customization	- Agent Desktop integration - Connect Web Services and APIs - Custom objects and fields
Agent Configuration and Workflows	- Workspaces and workflows - Navigation sets and agent scripts
Customer Portal Customization	- Widgets and scripting - Customer Portal structure and templates - Accessibility and internationalization

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