Exam Code: 1z1-978
Exam Name: Oracle Customer Data Management Cloud Service 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Sales Cloud

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Updated: Jul 25, 2026

No. of Questions: 65 Questions & Answers with Testing Engine

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Oracle 1z1-978 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Customer Data Management Cloud Service 2017 Implementation Essentials
Exam Number:	1Z0-978
Certificate Validity Period:	Oracle certification policy applies
Real Exam Qty:	65
Related Certifications:	Oracle Customer Data Management Cloud Service 2017 Certified Implementation Specialist
Exam Duration:	120 minutes
Available Languages:	English
Passing Score:	68%
Exam Format:	Multiple Choice
Exam Price:	USD 245
Sample Questions:	Oracle 1z1-978 Sample Questions
Exam Way:	Pearson VUE test center or Oracle online proctored exam
Pre Condition:	Oracle recommends experience with Oracle Customer Experience (CX) Cloud applications and completion of relevant Oracle University training.
Official Syllabus URL:	https://education.oracle.com/oracle-customer-data-management-cloud-service-2017-certified-implementation-specialist/trackp_654

Oracle 1z1-978 exam is a valuable certification for professionals who are working with Oracle Customer Data Management Cloud Service. Oracle Customer Data Management Cloud Service 2017 Implementation Essentials certification demonstrates that you have the skills and knowledge necessary to implement and manage Oracle Customer Data Management Cloud Service effectively. It can also help you advance your career by opening up new job opportunities and increasing your earning potential.

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-978

Oracle 1z1-978 exam is a certification exam for those who want to become experts in Oracle Customer Data Management Cloud Service 2017 Implementation Essentials. 1z1-978 exam is designed to test the knowledge and skills of the candidates in implementing and managing the Oracle Customer Data Management Cloud Service solutions.

Oracle 1z1-978 Exam Syllabus Topics:

Section	Objectives
Topic 1: Organization and Customer Configuration	- Customer Model Setup 1. Relationships and hierarchies 2. Customer account structures 3. Organizations and persons 4. Party usage configuration
Topic 2: Customer Data Enrichment and Management	- Customer Information Maintenance 1. Classification and reference data 2. Address and contact management 3. Profile management
Topic 3: Customer Data Management Foundations	- Customer Data Management Overview 1. Customer Hub concepts 2. Data governance principles 3. Customer data lifecycle
Topic 4: Reporting and Customer Analytics	- Business Intelligence 1. Data analysis 2. Customer reporting 3. Operational dashboards
Topic 5: Customer Data Import and Integration	- Data Migration 1. Data synchronization 2. Web services and integration 3. Bulk import processes 4. File-based data import
Topic 6: Data Quality and Duplicate Prevention	- Data Quality Management 1. Duplicate identification 2. Enterprise Data Quality integration 3. Data cleansing processes 4. Matching configuration
Topic 7: Security and Administration	- Application Administration 1. Access control 2. Security roles 3. Setup and maintenance tasks

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