We're so confident of our products that we provide no hassle product exchange.
Exam Topics
Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.
- Developing a Unified Contact Center Express System Deployment
32% of the test is based on this section and it includes:
- Performing customer capacity planning.
- Evaluating features required by the customer.
- Determining various configurations and recommend different options.
- Distinguish possible configuration and ordering tools.
- Operating a Unified Contact Center Express System.
Being skilled in the section will earn you 28% of the exam score. It covers the following areas:
- Fundamental Unified Contact Center Express user tasks.
- Tools and processes accessible for troubleshooting Unified Contact Center Express.
- Tools and processes accessible for monitoring system operations in Unified Contact Center Express
- Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
- Implementation of a Unified Contact Center Express System. Describing the following processes
This topic accounts for 40% of the questions and being competent in the following areas is expected:
- Installation of Unified Contact Center Express software and hardware.
- Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
- Utilizing the Unified Contact Center Express Application Editor.
- Examining the Cisco Business Edition 6000 competitive landscape.
How to study the 500-052 Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. SurePassExams expert team recommends you to prepare some notes on these topics along with it don't forget to practice Cisco 500-052 exam dumps which have been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Cisco 500-052 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Deploying Cisco Unified Contact Center Express |
| Exam Number: | 500-052 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Simulation, Scenario-based Questions |
| Exam Price: | Approximately 300 USD (varies by region) |
| Related Certifications: | Cisco Certified Network Professional (CCNP) Collaboration Cisco Unified Contact Center Express Specialist |
| Available Languages: | English |
| Exam Duration: | 90-120 |
| Recommended Training: | Cisco Unified Contact Center Express Training |
| Exam Registration: | Cisco Certification & Exams |
| Sample Questions: | Cisco 500-052 Sample Questions |
| Exam Way: | Computer-based exam (online or authorized testing center) |
| Pre Condition: | Recommended: Basic knowledge of Cisco Unified Communications Manager (CUCM) and contact center concepts. |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IVR and Scripting | - IVR call flow design - Prompt management and localization - Cisco Unified CCX scripting fundamentals |
| Call Routing and Call Flows | - Basic and advanced call routing concepts - Contact service queues and triggers - Dial plan integration |
| Administration and Troubleshooting | - Common deployment issues and resolution - System administration tasks - Monitoring and logging |
| Agent and Desktop Integration | - Supervisor and reporting tools - Agent skill-based routing - Cisco Finesse configuration |
| UCCX Architecture and Components | - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models - Cisco Unified Contact Center Express architecture overview |
By Ivan
