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Avaya Messaging Support Certified credential is a valuable asset for IT professionals who work with messaging systems. It demonstrates to employers and clients that the individual has the knowledge and skills necessary to provide effective support for Avaya products. This credential can also lead to career advancement opportunities and higher salaries.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22836
Avaya 71801X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Messaging Support Certified Exam |
| Exam Number: | 71801X |
| Exam Format: | Scenario-based, Multiple-response, Multiple-choice |
| Real Exam Qty: | 60–61 |
| Exam Price: | $125 USD |
| Passing Score: | 67% (approx. 41/61 or 700/1000) |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya IX Messaging Administration Documentation Official Avaya Messaging Support Training |
| Exam Registration: | Avaya Learning & Certification Portal Pearson VUE Testing |
| Sample Questions: | Avaya 71801X Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: 6+ months hands-on experience with Avaya messaging systems; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 71801X exam is an online proctored exam that consists of 60 multiple-choice questions. 71801X exam is designed to test the candidate's knowledge and skills in messaging support using Avaya products. 71801X exam is administered by Pearson VUE and can be taken at any Pearson VUE testing center. 71801X exam fee is $125 and is payable at the time of registration. Upon passing the exam, candidates will receive the Avaya Messaging Support Certified designation, which is a globally recognized certification that demonstrates their expertise in messaging support using Avaya products.
Avaya 71801X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Security | 10% | - Security best practices and compliance - Integration with AES and System Manager |
| Topic 2: Avaya Messaging Architecture and Overview | 20% | - System components and deployment models - Avaya IX Messaging / Aura Messaging features - Licensing and WebLM configuration |
| Topic 3: Installation and Configuration | 25% | - Initial setup and integration with Aura Communication Manager - High availability and redundancy design - Server prerequisites and installation steps |
| Topic 4: Troubleshooting and Monitoring | 20% | - Log analysis and performance monitoring - Security and access control troubleshooting - Common service and connectivity issues |
| Topic 5: System Administration and Management | 25% | - Feature configuration and permissions - Backup, restore, and routine maintenance - Mailbox provisioning and user management |
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