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Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?
A) Populate an Al-generated time-to close estimation to opportunities
B) Populate an Al generated lead score for new leads.
C) Populate an AI generated summary field for sales contracts.
2. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?
A) Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
B) Ask it to role-play as a character in the prompt template to provide more context to the LLM.
C) Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
3. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?
A) Fine-Tune the standard foundational model due to the complexity of the data.
B) Deploy UC's own custom foundational model on this data first.
C) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
4. A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?
A) Prompt Builder
B) Einstein Lead follow-up
C) Einstein Sales Assistant
5. In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?
A) Recipient Opportunities
B) User Organization
C) Recipient Account
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
By Barton
