Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Certificate Validity Period: | N/A |
| Exam Format: | Multiple-choice, Multiple-select |
| Related Certifications: | Salesforce Accredited Professional Exams Certification |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 65% |
| Real Exam Qty: | 55 |
| Exam Price: | $150 USD |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at a testing center (Closed-book) |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Design | 60% | - Product Catalog Design
|
| Topic 2: Delivery | 16% | - Implementation
|
| Topic 3: Discovery | 24% | - Requirements Analysis
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?
- A. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
- B. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Asset Line Items, Assets
- C. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- D. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
Correct Answer: A 🗳️
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ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom ' s Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?
- A. Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.
- B. Use Object REST APIs to retrieve data from Product2 Object.
- C. Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
- D. Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
Correct Answer: A 🗳️
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Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- D. Implement a milestone orchestration item to execute request on the fulfillment system for activation
Correct Answer: B,C 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- B. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- D. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
Correct Answer: A 🗳️
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ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?
- A. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
- B. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
- C. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
- D. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.
Correct Answer: B 🗳️
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