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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | Arch-302 |
| Passing Score: | 63% |
| Related Certifications: | Salesforce Certified Data Architect Salesforce Certified Integration Architect Salesforce Certified Platform App Builder |
| Real Exam Qty: | 60–65 |
| Exam Price: | USD 400 (retake: USD 200) |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Recommended Training: | Salesforce Trailhead Learning Path B2C Solution Architect Cert Prep |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | Salesforce Arch-302 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE / Kryterion testing centers |
| Pre Condition: | Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Evaluate tools, middleware, and custom development needs - Select integration patterns and APIs |
| Topic 2: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Topic 3: Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Define data models and relationships across systems - Manage data quality, migration, and lifecycle |
| Topic 4: Discovery and Customer Success | 27% | - Validate architecture, systems of record, and risks - Facilitate customer engagement and requirements gathering - Define success criteria and implementation roadmap |
| Topic 5: Functional Capabilities and Business Value | 7% | - Evaluate product features and business outcomes - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes |
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.
What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5
- A. Order history
- B. Individuals attributes such as name, address, birthday, and email
- C. Customer product affinity
- D. Customer journey flow
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers
- A. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
- B. Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
- C. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
- D. Restricting data within Service Cloud requires contacting a Service Cloud account representative.
- E. Consider deleting all of the customer data in order to adhere to the requirements.
Correct Answer: A,B,C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?
- A. Utilize Synchronized Data Sources within Marketing Cloud.
- B. Install and configure Distributed Marketing to make content accessible.
- C. Implement a custom integration between Marketing Cloud and the Customer Success Platform.
- D. Use Marketing Cloud Connect to fetch the expected data using APIs at send time.
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?
Choose 2 answers
- A. Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.
- B. Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.
- C. Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.
- D. Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.
Correct Answer: A,C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?
- A. Sync Subscriber object.
- B. A Sync Person Account object.
- C. Sync Contact object.
- D. Sync Individual object.
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
By Agatha
