Exam Code: CAS-PA
Exam Name: Certified Application Specialist - Performance Analytics
Certification Provider: ServiceNow
Corresponding Certification: Certified Application Specialist

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Updated: Sep 27, 2026

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ServiceNow CAS-PA certification exam is a rigorous and challenging exam that tests candidates' knowledge and skills in a variety of areas, including data collection, data transformation, data visualization, and data analysis. CAS-PA exam is designed to test candidates' ability to work with complex data sets and to use advanced analytics techniques to identify trends, patterns, and insights that can be used to drive business decisions.

ServiceNow CAS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Application Specialist - Performance Analytics
Exam Number:	CAS-PA
Exam Format:	Multiple-select, Scenario-based, Single-choice
Passing Score:	70% / Internal cut score
Certificate Validity Period:	3 years
Exam Price:	$300 USD
Exam Duration:	90 minutes
Related Certifications:	Certified Implementation Specialist - Platform Analytics (CIS-PA, renamed Aug 2024)
Available Languages:	English
Real Exam Qty:	60
Recommended Training:	Performance Analytics Fundamentals Performance Analytics Implementation
Exam Registration:	Pearson VUE ServiceNow University
Sample Questions:	ServiceNow CAS-PA Sample Questions
Exam Way:	Online proctored or onsite test center via Pearson VUE
Pre Condition:	No mandatory prerequisites; recommended 6+ months hands-on experience with ServiceNow Performance Analytics, completion of official training
Official Syllabus URL:	https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sysparm_article=KB0011571

ServiceNow CAS-PA (Certified Application Specialist - Performance Analytics) Certification Exam is designed for individuals who have a strong understanding of ServiceNow's Performance Analytics application. Performance Analytics is a powerful tool that allows businesses to monitor, analyze, and optimize their performance through data-driven insights. The CAS-PA certification exam validates the skills and knowledge of individuals who are capable of implementing, configuring, and troubleshooting Performance Analytics solutions in a ServiceNow environment.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/mainline-blueprint-cas-pa.pdf

ServiceNow CAS-PA Exam Syllabus Topics:

Section	Weight	Objectives
Data Visualization, Widgets and Dashboards	23%	- Performance optimization and visualization selection - Dashboard creation, filters, and access control - Widget types: Score, Time Series, Breakdown Matrix
Configure Breakdowns and Breakdown Sources	22%	- Scripted breakdown mappings - Breakdown matrix, exclusions, and bucket groups - Breakdown source setup and mapping
Solutions and Integrations	7%	- Performance Analytics with ITSM, CSM, HRSD - Platform integration and best practices
Targets, Thresholds and Administration	10%	- Permissions, diagnostics and troubleshooting - Content packs and deployment - Target definition, thresholds, and KPI signals
Configure Indicators and Indicator Sources	26%	- Indicator types: Automated, Formula, Manual - Aggregation scripts and score calculation - Indicator source configuration and facts tables
Data Collection and Snapshot Management	12%	- Troubleshooting collection and data quality - Historical snapshots and retention policies - Data collector jobs and schedules

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