Exam Code: HP2-896
Exam Name: Servicing HP Desktops, Workstations and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification I

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HP HP2-896 Exam Overview:

Certification Vendor:	HP Inc.
Exam Name:	HP Servicing HP Desktops, Workstations and Notebooks
Exam Number:	HP2-896
Real Exam Qty:	50-60
Passing Score:	70%
Certificate Validity Period:	Retired (legacy HP ATP certification; no longer actively offered)
Exam Duration:	90-120
Available Languages:	English
Related Certifications:	HP ATP - Client Virtualization Solutions HP Accredited Technical Professional (ATP) certifications
Exam Price:	Varies by region (historically approximately $100-$200 USD equivalent)
Exam Format:	Multiple choice, Multiple response, Drag and drop (possible)
Recommended Training:	HP ExpertOne (legacy HP training portal)
Exam Registration:	Pearson VUE HP Certification Registration
Exam Way:	Pearson VUE testing center or online proctored (historical availability)
Pre Condition:	Recommended hands-on experience with PC hardware servicing; no strict formal prerequisite (legacy certification).
Official Syllabus URL:	https://home.pearsonvue.com/hp

HP HP2-896 Exam Syllabus Topics:

Section	Objectives
System Configuration	- Operating system installation and setup - BIOS/UEFI configuration
Preventive Maintenance	- Maintenance procedures - System cleaning and lifecycle care
Hardware Fundamentals	- Core components and functions - PC architecture basics
Diagnostics and Troubleshooting	- Hardware troubleshooting methods - Diagnostic tools and procedures
Workstations	- Performance and hardware optimization - Workstation configurations and use cases
Desktop Systems	- Desktop hardware components - Assembly and replacement procedures
Notebook Systems	- Notebook architecture and components - Repair and servicing procedures
Networking Basics	- Basic networking concepts - Connectivity troubleshooting
Safety and Support Procedures	- Customer service and support workflows - ESD safety practices

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