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Peoplecert ITIL-4-HVIT Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: High-Velocity IT (HVIT) Exam |
| Exam Number: | ITIL-4-HVIT |
| Passing Score: | 70% (28 out of 40) |
| Exam Duration: | 90 (113 for non-native language speakers) |
| Related Certifications: | ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Specialist: High Velocity IT ITIL 4 Specialist: Drive Stakeholder Value |
| Real Exam Qty: | 40 |
| Exam Format: | Online proctored, Multiple choice, Closed book |
| Exam Price: | USD 495 (base price, excluding taxes; bundles vary) |
| Certificate Validity Period: | 3 years |
| Available Languages: | Spanish, Portuguese (Brazil), French, English, Japanese, German, Polish, Italian, Chinese |
| Recommended Training: | ITIL 4 Specialist: High-Velocity IT Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-HVIT Sample Questions |
| Exam Way: | Online proctored via PeopleCert platform; available 24/7; closed-book |
| Pre Condition: | Valid ITIL 4 Foundation certification (or ITIL v3 Foundation equivalent); completion of accredited training or official eLearning is required before exam results are released |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814 |
Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 2: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Topic 3: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Topic 5: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 6: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 7: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?
- A. Valuable investments
- B. Resilient operations
- C. Fast development
- D. Assured conformance
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
- A. Controlling suppliers' investments and policies reduces the risks of cloud-based services
- B. Making quick decisions without getting slowed down by data analysis enables agility
- C. Differentiating digital technologies are best managed by a centralized IT organization
- D. Using automated tools supports the need to deliver digital products quickly and reliably
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
- A. Risk management
- B. Monitoring and event management
- C. Problem management
- D. Service validation and testing
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?
- A. Move to a loosely coupled architecture
- B. Implement a continual business analysis process
- C. Allocate resources to reduce technical debt
- D. Adopt A/B testing
Correct Answer: C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
- A. Monitoring and event management
- B. Software development and management
- C. Service continuity management
- D. Infrastructure and platform management
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
By Kennedy
