Exam Code: ITIL-SOA
Exam Name: ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL

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Updated: Aug 06, 2026

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Peoplecert ITIL-SOA日本語 Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Intermediate Module: Service Offerings and Agreements (SOA)
Exam Number:	ITIL-SOA
Exam Price:	Varies by region (typically ~£300–£450 GBP equivalent)
Exam Format:	Multiple Choice, Scenario-based questions, Closed-book exam
Available Languages:	English
Certificate Validity Period:	No fixed expiry for ITIL v3 Intermediate credits (ITIL 4 superseded program)
Related Certifications:	ITIL Foundation ITIL Service Lifecycle Stream
Exam Duration:	90 minutes
Real Exam Qty:	8 Scenario-based Multiple Choice Questions (40 marks total)
Passing Score:	70% (28/40)
Recommended Training:	PeopleCert Official ITIL Training AXELOS ITIL Training Resources
Exam Registration:	PeopleCert Official Registration AXELOS ITIL Certification Information
Sample Questions:	Peoplecert ITIL-SOA日本語 Sample Questions
Exam Way:	Computer-based proctored exam (online or test center via PeopleCert)
Pre Condition:	ITIL Foundation certificate (ITIL v3 or ITIL 4 Foundation depending on transition policy)
Official Syllabus URL:	https://www.peoplecert.org

Peoplecert ITIL-SOA certification exam is for IT professionals, IT auditors, consultants, IT support professionals, and stakeholders responsible or involved in the Service Offerings and Agreements process. Those who pass the exam will also be able to manage demand, infrastructure services, supplier, service portfolios and catalogs, service level management, financial management for IT, and the end-to-end delivery of IT services.

The ITIL-SOA certification exam is ideal for IT professionals who are responsible for managing service offerings and agreements, including service managers, service owners, IT managers, and business analysts. It is also relevant for those who are involved in service design, service transition, and service operations.

The Peoplecert ITIL-SOA-JPN exam is targeted towards IT professionals who are interested in advancing their knowledge and skills in IT Service Management. This course is ideal for IT service managers, service desk managers, IT operations managers, and other IT professionals who are involved in managing service offerings and agreements.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

Peoplecert ITIL-SOA日本語 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Offerings and Agreements Core Concepts	- Service Portfolio Management - Financial Management for IT Services - Demand Management - Service Level Management - Service Catalogue Management
Topic 2: Service Lifecycle Integration	- Service value delivery and governance alignment - Integration with other ITIL lifecycle stages

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