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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was sollte bei der Anwendung des Leitprinzips „Wertorientierung“ zuerst getan werden?

A) Bestimmen Sie die Kosten für die Bereitstellung des Dienstes
B) Bestimmen Sie, wer in jeder Situation der Servicekonsument ist
C) Identifizieren Sie alle an der Dienstleistung beteiligten Lieferanten und Partner
D) Identifizieren Sie die Ergebnisse, die der Dienst ermöglicht

2. Was ist ein Zweck der Wertschöpfungskettenaktivität „Engage“?

A) Sicherstellung der kontinuierlichen Verbesserung der Dienstleistungen
B) Für Transparenz und gute Beziehungen sorgen
C) Sicherstellen, dass die Vision der Organisation verstanden wird
D) Erfüllung der Erwartungen hinsichtlich Qualität, Kosten und Markteinführungszeit

3. Welche Vorgehensweise minimiert die Auswirkungen auf den normalen Servicebetrieb durch die Verwaltung von Ressourcen als Reaktion auf ungeplante Reduzierungen der Servicequalität?

A) Service-Level-Management
B) Kontinuierliche Verbesserung
C) Aktivierung ändern
D) Vorfallmanagement

4. Welche Vorgehensweise kann die Einleitung einer Notfallwiederherstellung beinhalten?

A) IT-Asset-Management
B) Service-Level-Management
C) Serviceanforderungsverwaltung
D) Vorfallmanagement

5. Welche ITIL-Praxis hat den Zweck, die Wahrscheinlichkeit von Vorfällen zu verringern?

A) Änderungskontrolle
B) Kontinuierliche Verbesserung
C) Servicedesk
D) Problemmanagement

Solutions: