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Once a candidate passes the Microsoft MB-230 certification exam, they will earn the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Microsoft Dynamics 365 Customer Service Functional Consultant certification shows that the individual has the skills and knowledge needed to configure and customize the Dynamics 365 Customer Service application and provide support to end-users.

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Microsoft MB-230 exam measures the candidate's ability to configure and customize Dynamics 365 Customer Service, manage cases, and knowledge management. MB-230 exam also evaluates the candidate's knowledge of integrating Dynamics 365 Customer Service with other applications, such as Power Apps, Power Automate, and Power BI. MB-230 exam consists of 40-60 multiple-choice questions, and the candidate is given 150 minutes to complete the exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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