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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
| Topic 2: Nonprofit Cloud Setup | 22% | - Set up program and case management - Enable features and manage permissions - Configure stakeholder management |
| Topic 3: Solution Design | 32% | - Recommend use of industry common features - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Topic 4: Integration and Data Management | 15% | - Plan data migration and governance - Select data and integration tools - Manage duplicates and data quality |
| Topic 5: Implementation Strategies | 18% | - Apply governance and change management - Manage consulting engagement lifecycle - Define testing and deployment strategies |
| Topic 6: Nonprofit Cloud Feature Configuration | 35% | - Configure program management and outcomes - Configure grantmaking functionality - Configure fundraising management |
1. A nonprofit realizes that the target deployment date is concurrent with a Salesforce major seasonal release window. Which two steps should the nonprofit take when finalizing the plan for the new feature in production?
Choose 2 answers
A) Log a Salesforce support case to change the version of the sandbox release.
B) Verify the sandbox is on the same release as production.
C) Review the sandbox preview instructions for the upcoming release.
D) Deploy a Change Set during the upgrade window for the production instance.
2. A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations. What are two considerations the nonprofit should take into account before making the switch? (Choose 2)
A) All existing integrations should be reviewed for compatibility.
B) Reverting to Legacy Recurring Donations is unsupported.
C) Enhanced Recurring Donations introduces a new custom object.
D) Data Loader is required to revert to Legacy Recurring Donations.
3. A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The nonprofit wants to assign an NPSP fundraising training module to their staff. Which training resource should the consultant recommend?
A) Learning Path
B) Salesforce Help and Training
C) Trailblazer Community Dashboard
D) AppExchange Report
4. A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
A) Form a powerful guiding coalition.
B) Establish a sense of urgency.
C) Summarize final technology implementation steps.
D) Deploy features to meet departmental requirements.
5. An organization wants to track the giving history and life milestones of donors. The organization's staff must be notified when a donor attends an activity, so they can reach out immediately. Which Nonprofit Cloud for Fundraising feature should the organization use?
A) Donor Profile
B) Timeline
C) Recency, Frequency, and Monetary Value (RFM) Scoring
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: B |
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