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The CIS-CSM exam is designed for IT professionals who are responsible for implementing and managing the ServiceNow CSM module. CIS-CSM exam tests the candidate’s knowledge of core ServiceNow CSM functionalities, such as managing customer interactions, service level agreements, case management, and reporting. CIS-CSM exam also covers topics like ServiceNow CSM best practices, implementation strategies, and troubleshooting techniques. By passing the CIS-CSM exam, IT professionals can demonstrate their expertise in ServiceNow CSM implementation and management, which can help them advance their career and increase their earning potential.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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To become ServiceNow CIS-CSM certified, candidates must pass a 60-question multiple-choice exam within 90 minutes. CIS-CSM exam can be taken online, and candidates must achieve a minimum passing score of 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which candidates must renew their certification by passing a recertification exam or completing professional development activities. The ServiceNow CIS-CSM certification is a valuable credential for professionals who want to demonstrate their expertise in implementing and managing ServiceNow's CSM module and enhance their career prospects in the customer service management field.

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