Exam Code: 133-S-715.2
Exam Name: Interaction Center and Operational Analyst Implementation and Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Updated: Aug 12, 2026

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Avaya 133-S-715.2 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Interaction Center and Operational Analyst Implementation and Design Elective Exam
Exam Number:	133-S-715.2
Exam Duration:	90 minutes
Real Exam Qty:	65 - 100
Related Certifications:	Avaya Customer Engagement Solutions Specialist
Available Languages:	English
Exam Price:	$125 - $175 USD
Certificate Validity Period:	2 years
Passing Score:	70% - 75%
Exam Format:	Multiple Choice, Multiple Response
Recommended Training:	Avaya Official Documentation Avaya Learning Services
Exam Registration:	Avaya Certification Portal Pearson VUE Registration
Exam Way:	Onsite proctored at Pearson VUE test centers; Online proctored option available
Pre Condition:	Recommended: Basic knowledge of Avaya contact center solutions, telephony, and IP networking; no mandatory prerequisite exam
Official Syllabus URL:	https://support.avaya.com/certification/

Avaya 133-S-715.2 Exam Syllabus Topics:

Section	Weight	Objectives
System Architecture & Overview	20%	- Deployment models and topology - Avaya Interaction Center components - Communication protocols and interfaces
Configuration & Administration	25%	- Routing strategies and workflows - User, role and permission management - Agent groups, skills and queues
Design & Optimization	15%	- Performance tuning and best practices - High availability and redundancy - Scalability and capacity planning
Installation & Implementation	25%	- Database configuration - Integration with telephony infrastructure - Server and software installation
Maintenance, Troubleshooting & Reporting	15%	- Log analysis and fault isolation - Reporting, analytics and monitoring - Backup, restore and upgrades

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