We're so confident of our products that we provide no hassle product exchange.
Oracle CX Social Cloud platform is an advanced social media management platform that helps businesses to manage their social media accounts, track customer interactions, and analyze customer sentiment. The platform provides advanced features like social listening, engagement, publishing, and reporting, enabling businesses to manage their social media presence effectively. The Oracle 1Z0-1036-20 exam is designed to validate the candidate's skills in configuring and implementing this platform.
Oracle 1Z0-1036-20 (Oracle CX Social 2020 Certified Implementation Essentials) Exam is a certification exam meant to test the knowledge and skills of professionals who want to work with Oracle CX Social Cloud Service. 1Z0-1036-20 exam is designed for implementation consultants who possess a strong foundation and expertise in implementing and configuring CX Social Cloud Service.
Oracle 1Z0-1036-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle CX Social 2020 Certified Implementation Essentials |
| Exam Number: | 1Z0-1036-20 |
| Passing Score: | ~65% to 70% (Oracle scaled scoring; exact threshold may vary) |
| Exam Price: | USD 245 (may vary by region/tax) |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 18–24 months (Oracle certification policies may vary by track/version) |
| Related Certifications: | Oracle CX Sales Oracle CX Marketing Oracle Customer Experience Cloud certifications |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Real Exam Qty: | 60–80 (varies by exam version) |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Exam Way: | Online proctored or test center (Oracle testing partners such as Pearson VUE) |
| Pre Condition: | No strict prerequisites; familiarity with Oracle CX applications and social media marketing concepts recommended. |
| Official Syllabus URL: | https://education.oracle.com/certification |
Oracle 1Z0-1036-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Content Publishing and Workflow | - Content creation and scheduling - Approval workflows and governance |
| Topic 2: Analytics and Reporting | - Reporting dashboards and metrics - Performance analysis and insights |
| Topic 3: Social Listening and Engagement | - Response management and engagement strategies - Monitoring social channels and streams |
| Topic 4: Platform Configuration | - User roles, permissions, and access control - Environment setup and administration |
| Topic 5: Integration and Extensibility | - APIs and external system connectivity - Integration with Oracle CX suite |
| Topic 6: Oracle CX Social Overview | - Core concepts: engagement, listening, publishing - Oracle Social Cloud / CX Social architecture and capabilities |
By Clare
