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Exam Code: 300-830
Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
Certification Provider: Cisco
Corresponding Certification: CCNP Collaboration

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300-830

Updated: Sep 23, 2026

No. of Questions: 82 Questions & Answers with Testing Engine

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Cisco 300-830 Exam Overview:

Certification Vendor:Cisco
Exam Name:Implementing Cisco Collaboration Cloud Customer Experience v1.0
Exam Number:300-830 CLCCE
Available Languages:English
Real Exam Qty:55 - 65
Related Certifications:CCNP Collaboration
Cisco Certified Specialist - Collaboration Cloud Customer Experience
Exam Duration:90 minutes
Certificate Validity Period:3 years
Exam Price:USD 300
Passing Score:750 - 850 / 1000
Exam Format:Drag-and-drop, Multiple choice, Performance-based
Recommended Training:Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience
Exam Registration:Cisco Exam Registration
Sample Questions:Cisco 300-830 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html

Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Digital Channels15%- Digital channel troubleshooting
- Chat, email, SMS, social media channel integration
- Digital contact routing configuration
Advanced Features and AI25%- Advanced workflow design
- Analytics and optimization
- Third-party integrations and APIs
- AI-powered routing and automation
Telephony and Call Routing30%- Voice call routing components configuration
- Telephony integration configuration
- Inbound and outbound telephony settings
- Webex Contact Center telephony architecture options
- Voice channel troubleshooting
Tenant Configuration and Reporting30%- Agent and supervisor desktop setup
- Network requirements for Webex Contact Center
- Reporting dashboards and visualizations
- User and team configuration
- Call recording configuration

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1

A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

  • A. Enable "Webex App Integration" under Desktop > Webex App configuration.
  • B. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
  • C. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
  • D. Enable "State Synchronization" under Desktop > Webex App configuration.
  • E. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
  • F. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
Reveal Solution  Discussion  0

Correct Answer: A,D,F  🗳️

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Question #2

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

  • A. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
  • B. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
  • C. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
  • D. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

  • A. Verify that the Webex Contact Center channels are associated.
  • B. Review the Webex Contact Center Queues configuration.
  • C. Check the SIP trunk status on the customer's Session Border Controller.
  • D. Review the Webex Contact Center Analyzer that checks the call logs.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

  • A. CAC and adaptive video resolution
  • B. SIP normalization scripts
  • C. H.323 gatekeeper zones
  • D. Static RTP pinning
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

  • A. 30 requests per second
  • B. 300 requests per second
  • C. 300 requests per minute
  • D. 1800 requests per minute
  • E. 1000 requests per minute
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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