Exam Code: 6209.1
Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura

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Updated: Sep 03, 2026

No. of Questions: 53 Questions & Answers with Testing Engine

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6209 Exam Reference

Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam

Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.

Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

What is the duration of the 6209 Exam

Number of Questions: 60
Passing Score 67%
Length of Examination: 90 minutes
Format: Multiple choices, multiple answers

Avaya 6209.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Exam Number:	6209
Exam Price:	$125 USD
Certificate Validity Period:	3 years
Passing Score:	67% - 69%
Exam Duration:	90 minutes
Available Languages:	English
Exam Format:	Multiple Choice, Scenario-Based Questions
Real Exam Qty:	53 - 65
Recommended Training:	Avaya Official Implementation Training Avaya Aura Contact Center Documentation
Exam Registration:	Pearson VUE Registration Avaya Learning Center
Sample Questions:	Avaya 6209.1 Sample Questions
Exam Way:	Computer-based proctored exam at Pearson VUE testing centers or authorized online proctored delivery
Pre Condition:	Recommended knowledge of Avaya Aura Contact Center architecture, networking, and practical implementation experience; no mandatory prerequisites
Official Syllabus URL:	https://support.avaya.com/learning/

Avaya 6209.1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation Preparation	20%	- Architecture and Components 1. Avaya Aura Contact Center Architecture 2. Network and Software Requirements 3. Server Roles and System Components - Pre-installation Planning 1. License and Security Planning 2. Hardware and Software Compatibility
Topic 2: Troubleshooting and Maintenance	15%	- Log Analysis 1. Server and Service Logs 2. Error Identification - Issue Resolution 1. Connectivity Problems 2. Configuration Conflicts 3. Multimedia Service Issues
Topic 3: Configuration	30%	- Core CCT Configuration 1. Routing Policies 2. Screen Pop and Workflow Setup 3. User and Agent Profiles - Integration 1. CRM and Third-Party Integration 2. Avaya Aura Session Manager Integration - Multimedia Configuration 1. Interaction Management 2. Multimedia Queues and Skills 3. Email and Chat Routing
Topic 4: Installation	20%	- Server Installation 1. Core CCT Server Setup 2. Multimedia Server Installation - Client Installation 1. Administrative Client Setup 2. Agent Desktop Installation
Topic 5: Implementation Validation	15%	- Documentation 1. Configuration Records 2. Implementation Reports - System Testing 1. Call and Multimedia Flow Testing 2. Connectivity Verification 3. Feature Validation

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