Exam Code: 70-404
Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
Certification Provider: Microsoft
Corresponding Certification: MCSE

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Updated: Sep 26, 2026

No. of Questions: 165 Questions & Answers with Testing Engine

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Microsoft 70-404 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Implementing Microsoft System Center Service Manager (SCSM) 2012
Exam Number:	70-404
Exam Duration:	120-150
Exam Price:	USD 165 (historical pricing, varies by region)
Real Exam Qty:	40-60
Certificate Validity Period:	Retired
Exam Format:	Scenario-based questions, Multiple choice, Case studies, Drag and drop
Related Certifications:	Microsoft System Center Certifications Microsoft Certified Solutions Expert (MCSE): Private Cloud
Passing Score:	700 (on a 1000-point scale)
Available Languages:	Japanese, Korean, Simplified Chinese, Spanish, French, German, English
Sample Questions:	Microsoft 70-404 Sample Questions
Exam Way:	Pearson VUE test center or online proctored exam
Pre Condition:	Recommended experience with Windows Server, System Center suite, and IT service management concepts
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications/

Microsoft 70-404 Exam Syllabus Topics:

Section	Objectives
Topic 1: IT Service Management Processes	- Problem management processes - Change management workflows - Incident management lifecycle
Topic 2: System Center Service Manager Architecture	- Service Manager components and architecture overview - Management packs and configuration model - Deployment topology and infrastructure planning
Topic 3: Integration and Operations	- Integration with System Center components - Data warehouse and reporting - Monitoring and maintenance tasks
Topic 4: Configuration and Customization	- Self-service portal customization - Workflows and automation rules - Service level management configuration

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