Exam Code: 920-162
Exam Name: Callpilot 4.0 installation and maintenance exam
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Updated: Sep 28, 2026

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Nortel 920-162 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	CallPilot 4.0 Installation and Maintenance Exam
Exam Number:	920-162
Exam Price:	$125 USD
Available Languages:	English
Certificate Validity Period:	2 years
Exam Duration:	90 minutes
Real Exam Qty:	65-70
Related Certifications:	Nortel Unified Messaging Solutions Nortel CallPilot 5.0 Networking & Troubleshooting
Passing Score:	70%
Exam Format:	Multiple Response, Multiple Choice
Recommended Training:	Nortel Official CallPilot 4.0 I&M Course
Exam Registration:	Original Registration (Archived)
Sample Questions:	Nortel 920-162 Sample Questions
Exam Way:	Proctored online or at authorized test centers (Pearson VUE originally)
Pre Condition:	Basic knowledge of Meridian 1/CS 1000, telephony systems, and IP networking; recommended completion of Nortel CallPilot 4.0 Installation & Maintenance training
Official Syllabus URL:	https://web.archive.org/web/20090201000000/http://www.nortel.com/certification

Nortel 920-162 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: CallPilot 4.0 System Overview	15%	- Hardware Platforms - Software Features and Licensing - Architecture and Components
Topic 2: Installation and Commissioning	25%	- Pre-installation Requirements - Integration with Meridian 1/CS 1000 - Hardware Installation - Software Installation & Configuration
Topic 3: Maintenance & Monitoring	20%	- Backup and Restore - Routine Maintenance Procedures - Performance Monitoring - Software Upgrades & Patches
Topic 4: System Administration & Configuration	25%	- User and Mailbox Setup - Server Manager & CallPilot Manager - Unified Messaging Features - Network Configuration
Topic 5: Troubleshooting & Fault Resolution	15%	- Software and Service Failures - Network and Integration Problems - Common Hardware Issues - Log Analysis and Diagnostic Tools

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