Exam Code: 920-182
Exam Name: Callpilot RIS.5.0 Instakkattion and Configuration
Certification Provider: Nortel
Corresponding Certification: NCSS

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Updated: Oct 02, 2026

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Nortel 920-182 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	CallPilot RIs.5.0 Installation and Configuration
Exam Number:	920-182
Real Exam Qty:	60-72
Passing Score:	Approx. 70-75%
Exam Duration:	90 minutes
Related Certifications:	920-481 CallPilot RIs.5.0 Unified Messaging 920-181 CallPilot RIs.5.0 Engineering 920-183 CallPilot RIs.5.0 System Administrator
Exam Price:	$150-$200 USD
Available Languages:	English
Exam Format:	Multiple Choice, Scenario-Based
Certificate Validity Period:	Retired, no longer renewable
Recommended Training:	Nortel CallPilot RIs.5.0 Official Documentation
Exam Registration:	Exam Retired
Sample Questions:	Nortel 920-182 Sample Questions
Exam Way:	Proctored at authorized testing centers (originally via Pearson VUE)
Pre Condition:	Basic knowledge of Nortel telephony systems and IP networking; no formal prerequisites required
Official Syllabus URL:	https://en.wikipedia.org/wiki/Nortel

Nortel 920-182 Exam Syllabus Topics:

Section	Weight	Objectives
Installation Procedures	25%	- Post-installation verification - Pre-installation preparation and checks - Software installation and configuration - License file activation
System Overview & Architecture	20%	- System requirements and capacity planning - CallPilot RIs.5.0 components and hardware platforms - Integration with Communication Server 1000
Basic Configuration	25%	- System parameters and database setup - Network and IP configuration - Integration with PBX and telephony interfaces - Voice messaging and mailbox configuration
Troubleshooting	10%	- Common installation and configuration issues - Service recovery procedures - Log analysis and error resolution
Administration & Maintenance	20%	- Monitoring and system health checks - User account and mailbox management - Backup and restore procedures - Software updates and patches

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