Exam Code: 920-328
Exam Name: MCS 5100 4.0 Planning and Engineering
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Updated: Sep 29, 2026

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Nortel 920-328 Exam Overview:

Certification Vendor:	Nortel (legacy, now associated with Avaya portfolio)
Exam Name:	MCS 5100 4.0 Planning and Engineering
Exam Number:	920-328
Exam Format:	Scenario-based Questions, Multiple Choice
Exam Price:	Not publicly standardized (legacy exam; typically 150-300 USD equivalent at time of offering)
Certificate Validity Period:	Legacy certification (retired; no longer actively issued)
Available Languages:	English
Related Certifications:	Nortel MCS 5100 Administration Nortel Unified Communications certifications Nortel VoIP and SIP Solutions
Passing Score:	Approximately 70% (historical/varies by delivery)
Exam Duration:	90-120
Real Exam Qty:	50-70 (varies by exam version)
Recommended Training:	Legacy Nortel MCS 5100 documentation (archived technical guides) Avaya Learning / Unified Communications training resources
Exam Registration:	Avaya Certification Portal (legacy Nortel certification archive)
Sample Questions:	Nortel 920-328 Sample Questions
Exam Way:	Proctored exam (historically delivered via testing centers or authorized certification platforms)
Pre Condition:	Recommended prior experience with VoIP fundamentals, SIP protocol, and Nortel MCS 5100 administration concepts
Official Syllabus URL:	https://www.avaya.com (legacy Nortel certification content archived under Avaya learning resources)

Nortel 920-328 Exam Syllabus Topics:

Section	Objectives
Operations and Maintenance Considerations	- System monitoring 1. Fault detection and logging 2. Performance monitoring tools - Upgrade and migration planning 1. Version upgrade strategies 2. Legacy migration considerations
Network Design and Engineering	- Deployment planning 1. Site topology design 2. High availability and redundancy planning - Capacity and performance planning 1. User load estimation 2. Bandwidth and QoS considerations
MCS 5100 Architecture and Components	- Platform integration 1. Integration with SIP/VoIP networks 2. Interoperability with legacy Nortel systems - System architecture overview 1. Session management architecture 2. MCS 5100 core components and roles
Call Control and Session Management	- Feature services 1. Enterprise telephony features 2. Presence and messaging services - SIP call flows 1. Registration and session initiation 2. Call routing and termination logic

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