Exam Code: 920-453
Exam Name: Ncse callpilot 2.x/3.0 unified messaging
Certification Provider: Nortel
Corresponding Certification: NCSE

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Updated: Sep 27, 2026

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Nortel 920-453 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	CallPilot 2.x/3.0 Unified Messaging
Exam Number:	920-453
Certificate Validity Period:	3 years
Passing Score:	70%
Exam Duration:	90 minutes
Exam Price:	$125-$150 USD
Available Languages:	English
Related Certifications:	NNCSS NCDE CallPilot
Exam Format:	Scenario-based, Multiple Choice
Real Exam Qty:	52-61
Recommended Training:	Nortel Official CallPilot 2.x/3.0 Training
Exam Registration:	Pearson VUE Nortel Learning Portal
Sample Questions:	Nortel 920-453 Sample Questions
Exam Way:	Proctored onsite at authorized test centers
Pre Condition:	Recommended: NNCSS certification or equivalent experience with Nortel telephony systems
Official Syllabus URL:	https://www.nortel.com/support/training/certification

Nortel 920-453 Exam Syllabus Topics:

Section	Weight	Objectives
CallPilot Architecture & Overview	20%	- Unified messaging concepts and features - Integration with CS1000 and PBX systems - System components and hardware platforms
Maintenance & Troubleshooting	20%	- Backup and restore procedures - Common faults and resolution methods - System monitoring and health checks - Log analysis and diagnostic tools
Advanced Features & Integration	10%	- Security and access control - Web-based administration and access - Email integration and MAPI/IMAP configuration
System Administration & Configuration	25%	- System parameters and preferences - Mailbox administration and user management - Class of Service and feature assignment - Voice messaging and unified messaging setup
Installation & Commissioning	25%	- Software installation and configuration - Network connectivity and IP configuration - Pre-installation requirements and planning - Initial system setup and verification

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