Exam Code: 920-469
Exam Name: Nortel Converged Campus ERS Rls. 4.x/5.x/6.x Advanced Configuration & Management
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Updated: Aug 12, 2026

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Nortel 920-469 Exam Overview:

Certification Vendor:	Nortel Networks (now Avaya)
Exam Name:	Nortel Converged Campus ERS Rls. 4.x/5.x/6.x Advanced Configuration & Management
Exam Number:	920-469
Related Certifications:	Nortel Enterprise Routing Switch (ERS) certification track Avaya/Nortel Campus Switching certifications
Real Exam Qty:	60-70
Exam Price:	$150-250 USD
Exam Duration:	90 minutes
Exam Format:	Multiple choice, Scenario-based questions
Available Languages:	English
Passing Score:	70%
Certificate Validity Period:	Retired / no longer actively offered
Recommended Training:	Avaya Networking Training (ERS / Campus Switching)
Exam Registration:	Avaya Certification / Training Portal
Exam Way:	Computer-based testing at authorized testing centers (historical delivery; may no longer be available)
Pre Condition:	Recommended hands-on experience with Nortel/Avaya ERS 4.x/5.x/6.x switching environments and intermediate networking knowledge
Official Syllabus URL:	https://www.avaya.com

Nortel 920-469 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Advanced Switching Concepts	20%	- Link aggregation (MLT/LACP) - VLAN design and trunking (802.1Q) - Spanning Tree Protocol (STP/RSTP/MSTP)
Topic 2: High Availability and Redundancy	15%	- Switch stacking and redundancy design - First-hop redundancy concepts (VRRP)
Topic 3: Troubleshooting and Diagnostics	5%	- Network troubleshooting methodologies - Log analysis and diagnostic tools
Topic 4: QoS and Traffic Management	10%	- QoS classification and marking - Traffic prioritization and congestion management
Topic 5: ERS Platform Architecture	15%	- Switch hardware and software architecture (ERS 4.x/5.x/6.x) - Operating system fundamentals and CLI structure
Topic 6: Routing Configuration	15%	- Dynamic routing protocols (e.g., OSPF basics where applicable) - Static routing and IP forwarding
Topic 7: Security Features	10%	- Authentication mechanisms (basic network access control) - Port security and access control lists (ACLs)
Topic 8: Management and Monitoring	10%	- Device management via CLI and SNMP - Firmware upgrades and configuration backup

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