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Adobe Pages End User Sample Questions:
1. According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
A) Discharge the CRT and establish an ongoing ground.
B) Order all available service parts for the appropriate configuration of the product.
C) Disconnect and reconnect all internal cables.
D) Gather all necessary tools and perform all preliminary steps.
E) Lay the product on its side so it will not fall over.
2. You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
A) Handle the battery any way; it does not matter.
B) Handle the battery with one hand, pressing between the soft side and the hard side.
C) Hold the battery carefully by its edges only.
D) Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
3. You require additional information about a specific problem with a customer's Mac.
Which one of the following resources is the Apple-recommended choice for researching the problem?
A) Discussions
B) User's manual
C) Apple support articles
D) Downloads
4. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
A) edges
B) heat sinks
C) connectors
D) components
5. Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?
A) Antenna Plate
B) Fan
C) Logic Board Assembly
D) Memory
E) Bottom Cover
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
By Mona
