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ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is designed to validate the skills and knowledge required to implement and configure ServiceNow IT Service Management (ITSM) solutions. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is ideal for IT professionals, consultants, and developers who want to demonstrate their expertise in ITSM and gain recognition as a ServiceNow Certified Implementation Specialist.
The Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.
ServiceNow CIS-ITSM certification is recognized as a valuable credential by IT organizations across the globe. It is an essential certification for IT professionals who want to demonstrate their expertise in ITSM and ServiceNow platform implementation. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification exam is challenging, and it requires a significant amount of preparation and dedication. However, with the right resources and training, individuals can pass the exam and gain the recognition and respect that comes with being a ServiceNow CIS-ITSM certified professional.
ServiceNow CIS-ITSM certification is suitable for individuals who are looking to advance their career in IT Service Management. It is ideal for IT professionals who are responsible for implementing IT Service Management solutions using the ServiceNow platform. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is also suitable for IT consultants, project managers, and IT managers who want to demonstrate their expertise in IT Service Management.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 2: Change Management | - Approval and risk management - Change types and workflows |
| Topic 3: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 4: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Topic 5: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Topic 6: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 7: CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Topic 8: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
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