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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Solution Architect - Customer Experience |
| Exam Number: | C_C4HCX |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Exam Price: | $1308 USD (Includes 1 Year SAP Learning Hub access and 4 exam attempts) |
| Related Certifications: | SAP Certified Development Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud |
| Real Exam Qty: | 80 |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online (Proctored) |
| Pre Condition: | None specified, although project management knowledge is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Integration Suite | 11-20% | - Open Connectors - Cloud Integration capabilities - Integration strategy and architecture - API Management |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
A. Improve trust level of master data
B. Central integration point for master data
C. Ensure high quality of master data across all applications
D. Out of the box integrations provided to cloud solutions from SAP
Question 2
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
A. Block targeting
B. Emarsys Scripting Language
C. Predict recommendation settings
D. Manage optional content
E. Personalization rules
Question 3
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A. Types
B. Folders
C. Catalogs
D. Categories
Question 4
What can be maintained and customized for a Lead in SAP Sales Cloud?
A. Temperature and Origin
B. Qualification and Temperature
C. Status and Qualification
D. Status and Origin
Question 5
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A. Hire to Retire
B. Guided buying
C. Avoid unplanned downtime
D. External workforce
E. Travel to Reimburse
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B,D,E | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A,D,E |
By Moira
