Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: ITSM

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Updated: Sep 09, 2026

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The Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification includes only one EX0-114 certification exam.

Reference: https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf

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EXIN EX0-114 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000
Exam Number:	EX0-114
Certificate Validity Period:	Lifetime
Related Certifications:	ISO/IEC 20000 Foundation EXIN IT Service Management Foundation
Exam Price:	EUR 250-400
Exam Duration:	90 minutes
Passing Score:	65%
Available Languages:	Chinese, English, Spanish, Portuguese, Japanese
Real Exam Qty:	40
Exam Format:	Multiple Choice
Recommended Training:	EXIN Accredited Training Partners
Exam Registration:	EXIN Official Certification Portal
Sample Questions:	EXIN EX0-114 Sample Questions
Exam Way:	Online proctored or authorized test center
Pre Condition:	No formal prerequisites required; basic understanding of IT service management is recommended.
Official Syllabus URL:	https://www.exin.com

EXIN EX0-114 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Management Processes	25%	- Operational processes 1. Problem management 2. Incident management - Control and transition processes 1. Change management 2. Configuration and release management
Topic 2: Continual Improvement	20%	- Performance measurement 1. KPIs and metrics 2. Service reporting - Improvement lifecycle 1. PDCA cycle 2. Continual service improvement (CSI)
Topic 3: IT Service Management Principles	25%	- Core concepts of IT service management 1. Value creation and value delivery 2. Services vs. products - IT service management terminology 1. IT service lifecycle overview 2. Service definitions and stakeholders
Topic 4: ISO/IEC 20000 Standard	30%	- Standard structure and requirements 1. Certification requirements 2. ISO/IEC 20000 clauses overview - Implementation principles 1. Scope and applicability 2. ITSM governance alignment

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