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HP HP2-B97 Exam Overview:
| Certification Vendor: | HP (Hewlett Packard) |
|---|---|
| Exam Name: | Selling HP Printing Hardware and Supplies |
| Exam Number: | HP2-B97 |
| Real Exam Qty: | 45–50 |
| Exam Price: | $120–$150 USD |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Passing Score: | 70% |
| Exam Duration: | 75–90 |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Related Certifications: | HP Printing and Personal Systems Sales HP ExpertONE Certification |
| Recommended Training: | HP Official Sales Training for Printing Solutions |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP2-B97 Sample Questions |
| Exam Way: | Online proctored or Onsite at Pearson VUE testing centers |
| Pre Condition: | No formal prerequisites; recommended 3–6 months of sales experience with HP printing products |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-B97 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition & Sales Strategy | 20% | - Total cost of ownership (TCO) benefits - Upselling and cross-selling opportunities - Reliability, security and sustainability features |
| Topic 2: Customer Needs Analysis & Solution Positioning | 25% | - Identify customer printing requirements - Differentiate HP solutions from competitors - Match hardware/supplies to business use cases |
| Topic 3: Support, Warranty & Services | 10% | - Managed print services overview - HP warranty and support options - Recycling and environmental programs |
| Topic 4: HP Printing Portfolio Overview | 20% | - HP specialty and industrial printing devices - PageWide and large-format printing solutions - LaserJet and InkJet product families |
| Topic 5: Supplies and Consumables | 25% | - Original HP cartridges and toners - Paper and media types - Supplies lifecycle and cost-per-page analysis |
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