HP HP5-H10D Exam Overview:
| Certification Vendor: | HP (Hewlett Packard) |
|---|---|
| Exam Name: | Delta - Selling HP PPS ServiceOne Services |
| Exam Number: | HP5-H10D |
| Real Exam Qty: | 60 |
| Related Certifications: | HP5-H09D Delta - Selling HP Client Virtualization Solutions HP5-K05D Delta - Selling HP Enterprise Storage Solutions and Services HP2-H33 Selling HP PPS ServiceOne Services |
| Exam Format: | Multiple Choice Questions |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Online web-based, non-proctored through HP/Pearson VUE portal :contentReference[oaicite:1]{index=1} |
| Pre Condition: | Typically requires partner or channel sales experience; delta exams assume prerequisite knowledge of base certification before accelerated delta path. (See HP Certification Guide for details) :contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/hpi.html |
HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services delivery and implementation - ServiceOne Services portfolio and offerings - ServiceOne Services sales process and tools - ServiceOne Services customer engagement and management - ServiceOne Services operations and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which HP Care Pack Services option is considered a Risk Mitigation service?
- A. PC Tracking and Recovery
- B. Printer and Accessory Installation
- C. Asset Tagging
- D. Offsite Repairs
Correct Answer: D 🗳️
When do HP Care Pack Services need to be registered?
- A. within 90 days after the purchase of the hardware
- B. within 10 days after the purchase of the care pack
- C. within 30 days after the expiration of the warranty
- D. within 10 days after the purchase of the hardware
Correct Answer: B 🗳️
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
- A. 44%
- B. 24%
- C. 14%
- D. 34%
Correct Answer: A 🗳️
Which statement is true about the duration of the risk mitigation services?
- A. Duration of services is based on warranty duration and extensions.
- B. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
- C. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
- D. Duration of services is based on event type, depending on the hardware issue.
Correct Answer: A 🗳️
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
- A. HP Standard Contractual Services
- B. HP Priority Services
- C. HP Care Pack Services
- D. HP Configuration Services
- E. HP Custom Contractual Services
Correct Answer: A,E 🗳️
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