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The ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is aimed at professionals who are involved in the management, auditing, and improvement of IT service management systems. It is especially useful for lead auditors, quality managers, service delivery managers, and consultants who wish to demonstrate their expertise in IT service management. It is also beneficial for organizations that wish to ensure that their IT service management systems are compliant with international standards and best practices.
GAQM ISO2018LA (ISO/IEC 20000-1:2018 - Certified Lead Auditor) Exam is an internationally recognized certification that validates the skills and knowledge of professionals who are involved in leading, managing, and auditing IT service management systems. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is designed to equip individuals with the necessary skills to ensure that the IT service management system of an organization is compliant with the internationally recognized standard for IT service management, ISO/IEC 20000-1:2018.
GAQM ISO2018LA Exam Overview:
| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice Questions |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Exam Price: | 190–220 USD |
| Related Certifications: | ISO/IEC 20000-1:2018 Certified Internal Auditor ISO/IEC 20000 ITSM Foundation |
| Real Exam Qty: | 40 |
| Available Languages: | English |
| Recommended Training: | GAQM Official Training |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored or at accredited testing centers |
| Pre Condition: | No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso2018la |
GAQM ISO2018LA (ISO/IEC 20000-1:2018 - Certified Lead Auditor) Certification Exam is a globally recognized certification program designed for professionals who wish to demonstrate their expertise in leading and managing IT service management systems. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification program is administered by the Global Association for Quality Management (GAQM), a leading provider of professional certification programs for IT professionals.
GAQM ISO2018LA: ISO/IEC 20000-1:2018 - Certified Lead Auditor exam is designed to assess an individual's ability to lead an audit team and oversee the implementation of the ISO/IEC 20000-1:2018 standard. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is ideal for professionals who want to advance their career in IT service management and demonstrate their expertise in auditing IT service management systems.
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Auditing Principles & ISO 19011 Guidelines | 20% | - Audit program management - Roles and responsibilities of lead auditor and audit team - Audit principles, independence, evidence-based approach |
| Topic 2: SMS Requirements | 35% | - Support: resources, competence, documentation - Continual improvement - Leadership and commitment - Operation and service delivery processes - Performance evaluation: monitoring, internal audit, management review - Context of the organization - Planning and risk management |
| Topic 3: Conducting the ISO/IEC 20000 Audit | 25% | - Audit reporting and conclusion - Identifying nonconformities and observations - Audit planning and preparation - Follow-up on corrective actions - On-site audit activities, evidence gathering |
| Topic 4: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Structure and key terms of ISO/IEC 20000-1:2018 - Concepts and scope of service management systems (SMS) - Relationship with other standards (ISO 19011, ISO 9001, ITIL) |
By Sophia
