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ITIL 4 Managing Professional Transition is a certification exam that is designed for IT professionals who are already certified in ITIL v3. ITIL-4-Transition exam is intended to help them transition to the ITIL 4 framework. ITIL 4 Managing Professional Transition certification demonstrates that the candidate has the knowledge and skills required to manage and operate IT services in line with the ITIL 4 framework.
ITIL ITIL-4-Transition Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition Examination |
| Exam Number: | ITIL-4-Transition |
| Related Certifications: | ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Price: | USD 300–500 (varies by region and training provider) |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Passing Score: | 28/40 (70%) |
| Exam Format: | Scenario-based questions, Online proctored or test center, Closed book, Multiple Choice |
| Exam Duration: | 90 minutes |
| Recommended Training: | ITIL Official Training (PeopleCert Accredited) Axelos ITIL Guidance (archived knowledge base via PeopleCert) |
| Exam Registration: | ITIL 4 Managing Professional Transition Certification Page PeopleCert Official ITIL Exam Registration |
| Sample Questions: | ITIL ITIL-4-Transition Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | ITIL 4 Foundation certification + ITIL v3 Expert or Managing Professional Transition eligibility (typically 17 ITIL v3 credits or equivalent pathway approval) |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-managing-professional-transition |
ITIL 4 Managing Professional Transition certification is ideal for IT professionals who want to update their skills and knowledge to the latest ITIL framework. ITIL 4 Managing Professional Transition certification is particularly valuable for those who are responsible for managing IT services, including IT service managers, IT consultants, and IT operations managers. ITIL 4 Managing Professional Transition certification helps IT professionals to improve their job performance and advance their careers.
ITIL ITIL-4-Transition Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Drive Stakeholder Value (DSV) | - Customer journey and user experience - Service relationship management - CX and SLA management |
| Direct, Plan and Improve (DPI) | - Governance and risk management - Strategy and direction setting - Continual improvement model |
| Create, Deliver and Support (CDS) | - Service value system and value streams - Workforce and technology management - Service management practices integration |
| High Velocity IT (HVIT) | - Digital transformation and ITIL guiding principles - Lean, Agile, DevOps concepts - Automation and continual improvement |
ITIL 4 Managing Professional Transition Sample Questions:
A good way to apply the ITIL guiding principle "keep it simple and practical" is to:
- A. Communicate so that the audience will hear
- B. Adopt a practice which is easy to follow
- C. Understand that fast does not mean incomplete
- D. Re-use nothing from the current state
Correct Answer: B 🗳️
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Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Differential charging
- B. Cost
- C. Cost plus
- D. Market price
Correct Answer: A 🗳️
A user wants to know how to create a report, so they come into contact with the service desk Which practice is MOST LIKELY to help with the solution of this issue7
- A. Change enablement
- B. Service request management
- C. Service level management
- D. Incident management
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?
- A. Start where you are
- B. Collaborate and promote visibility
- C. Optimize and automate
- D. Progress iteratively with feedback
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?
- A. A configuration item
- B. An IT asset
- C. A change
- D. An event
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
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