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Pegasystems Certified Pega Senior System Architect 25 Sample Questions:
1. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR).
What is the best way to implement this requirement?
A) Use a To Work basket router and Pega's Get Next Work functionality
B) Use a ToWorklist router and Pega's Get Next Work functionality
C) Use a ToWorkGroup router and Pega's Get Next Work functionality
D) Use a To Leveled Group router and Pega's Get Next Work functionality
2. Business users are not able to update a delegated business rule. Select two possible causes.
(Choose Two)
A) The business users do not have appropriate privileges in the access group.
B) The delegated business rule is not in an unlocked production ruleset.
C) The availability of the delegated business rule is set to Blocked.
D) The delegated business rule is currently being executed by another user.
3. A case type includes the following security requirement: After a transaction dispute enters the Review stage, only the customer or the case manager assigned to the dispute can cancel the dispute. Before the Review stage, the customer or the customer service representative who created the case can cancel the transaction dispute.
Which three types of rules are needed to configure the security requirement?
(Choose Three)
A) Access control policy condition
B) Access control policy
C) Access when
D) Privilege
4. An application change goes into effect on June 15, 2019. Due to this change, two fields are added to a user form to collect information for compliance purposes. Assuming that today is April 30, 2019, how should you configure circumstancing for the form?
A) Circumstance the form by property and date; test that the creation date for the case is on or after June 15, 2019.
B) Circumstance the form by property and date; specify June 15, 2019, as the start date.
C) Update the existing form to apply a circumstance; specify June 15, 2019, as the end date.
D) Circumstance the form by template and definition; in the definition, specify June 15, 2019, as the cut-off date.
5. Your application contains the following versions of a service level named AuthorizeCIaim.
The application is being updated. As part of the update, the service level is no longer circumstanced for AccountOpen cases. Which two options can you use to reset the circumstancing for the AccountOpen case type? (Choose Two)
A) Copy the base rule to the AccountOpen class and select the base rule option.
B) Block the circumstanced rules in the AccountOpen class.
C) Withdraw the circumstanced rules in the AccountOpen class.
D) Update the base rule to the new ruleset version and select the base rule option.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: A,B,D | Question # 4 Answer: B | Question # 5 Answer: A,B |
By Ada
