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BCS Professional Certificate in Stakeholder Engagement (BCS STEN) is a certification program that is designed for professionals who want to acquire the knowledge and skills required to engage with stakeholders effectively. The BCS STEN exam tests the candidate's ability to understand and manage stakeholders' expectations and needs, as well as their ability to communicate effectively with them. STEN exam is administered by the British Computer Society (BCS), which is a globally recognized organization that provides professional certifications and training to IT professionals.
BCS Professional Certificate in Stakeholder Engagement (STEN) is an exam designed to test the proficiency of individuals in the field of stakeholder engagement. BCS Professional Certificate in Stakeholder Engagement certification is offered by BCS, The Chartered Institute for IT, which is a leading body in the field of IT and digital professions. The STEN exam is a comprehensive test that assesses the candidate’s knowledge, skills, and abilities in stakeholder engagement, communication techniques, and management practices.
Achieving the BCS STEN certification is a valuable achievement for professionals who are serious about their careers. BCS Professional Certificate in Stakeholder Engagement certification demonstrates a high level of expertise in stakeholder engagement, and can lead to new career opportunities and increased earning potential. By investing the time and effort required to achieve this certification, professionals can set themselves apart from their peers and demonstrate their commitment to their profession.
BCS STEN Exam Overview:
| Certification Vendor: | BCS, The Chartered Institute for IT |
|---|---|
| Exam Name: | BCS Professional Certificate in Stakeholder Engagement |
| Exam Number: | STEN |
| Certificate Validity Period: | Valid for life |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | BCS International Diploma in Business Analysis BCS Advanced International Diploma in Business Analysis |
| Exam Format: | Multiple-choice questions, Closed-book |
| Exam Price: | £295 / varies by region |
| Real Exam Qty: | 40 |
| Recommended Training: | BCS Detailed Syllabus V2.2 BCS Accredited Training Providers |
| Exam Registration: | BCS Official Website EXIN Registration Pearson VUE Registration |
| Exam Way: | Online proctored or at Pearson VUE test centre |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/business-analysis/professional-certificate-in-stakeholder-engagement/ |
BCS STEN Exam covers a range of topics, including the identification, analysis, and management of stakeholders, communication strategies, stakeholder engagement planning, and stakeholder engagement evaluation. STEN exam is intended for professionals who work in stakeholder engagement roles, including business analysts, project managers, consultants, and other professionals who are responsible for engaging and communicating with stakeholders. Successful candidates will gain a deep understanding of stakeholder engagement practices and will be able to apply this knowledge in their work, leading to more effective stakeholder engagement and better business outcomes.
BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Barriers to effective communication - Adapting communication style - Communication process and models |
| Creative Problem Solving | 10% | - Idea generation techniques - Creative thinking process - Evaluating and selecting solutions - Barriers to creativity |
| Building and Maintaining Rapport | 10% | - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques - Cultural and equality considerations - Nature and importance of rapport |
| Managing Conflict | 5% | - Causes and types of conflict - Conflict resolution strategies - Turning conflict into positive outcomes - Thomas-Kilmann conflict modes |
| Understanding Stakeholders | 15% | - Analysing and prioritising stakeholders - RACI analysis - Stakeholder engagement strategy and planning - Identifying stakeholders |
| Negotiating with Stakeholders | 10% | - Reaching agreement and commitment - Preparation and negotiation tactics - Integrative vs distributive negotiation - Principled negotiation approach |
| Managing Expectations | 10% | - Setting realistic expectations - Transparency and honesty - Monitoring and reviewing expectations - Managing changes and scope creep |
| Working with Stakeholder Groups | 15% | - Influencing and motivating groups - Managing group dynamics - Group formation and development (Tuckman model) - Roles and responsibilities in groups |
| Facilitated Workshops | 15% | - Purpose and benefits of workshops - Visualisation and elicitation techniques - Facilitation techniques and roles - Planning and preparing workshops |
By Moira
