Last Updated: Aug 25, 2026
No. of Questions: 92 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Methodology | 20% | - Problem verification & isolation - Repair verification & documentation - Diagnostic tools & utilities |
| Mac Product Repair & Replacement | 25% | - Disassembly & reassembly procedures - Genuine parts & service guidelines - iMac, MacBook, Mac mini models |
| Mac Hardware Architecture | 25% | - Display, storage & memory - Logic board & components - Power supply & thermal systems |
| macOS & Peripheral Support | 15% | - Peripheral & connectivity issues - Software-hardware interaction - System configuration & recovery |
| Safety & ESD Procedures | 15% | - High voltage & thermal hazards - Electrostatic Discharge (ESD) safety - Tool handling & workspace safety |
Question 1
A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?
A. Reset the SMC.
B. Run Apple Service Diagnostic.
C. Replace the DC in board.
D. Replace the logic board.
Question 2
What is the function of the SMC in an Intel Mac?
A. The SMC controls the speed of the hard drive.
B. The SMC manages the amount of virtual memory used.
C. The SMC manages all communication with attached peripherals.
D. The SMC controls all aspects of power flow.
Question 3
Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
A. You may hear fan or drive noise.
B. You don't hear a startup chime.
C. The cursor is frozen and the system is unresponsive.
D. The power button or power indicator lights up.
E. You can't connect to the Internet.
Question 4
How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. self-study AppleCare Technician Training purchased from Apple
C. non-Apple courses or books
D. none of the above
E. on-the-job training / apprenticeship
F. self-taught
G. Apple leader-led technician training course
Question 5
Examine the exhibit. Which of these is a valid memory configuration for a Mac Pro?
A. Configuration A: Two DIMMs on top riser card, four DIMMs on bottom riser card.
B. Configuration B: Four DIMMs on top riser card, two DIMMs on bottom riser card.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: E | Question 5 Answer: B |
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