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Last Updated: Oct 05, 2026

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Avaya 6002-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- System Diagnostics
  • 1. System fault isolation
  • 2. Messaging verification
  • 3. SAT commands
  • 4. Status and trace commands
Topic 2: Communication Manager Messaging- Messaging Implementation
  • 1. CM Messaging installation
  • 2. SIP integration
  • 3. Messaging ports and hunt groups
  • 4. Voice messaging configuration
Topic 3: Installation and Initial Configuration- Server and Platform Installation
  • 1. Virtual machine templates
  • 2. Initial system setup
  • 3. S8300/S8800 platform deployment
Topic 4: Media Gateways and Hardware- Gateway Configuration
  • 1. Gateway modules and slots
  • 2. G430/G450 media gateways
  • 3. Gateway CLI administration
Topic 5: Communication Manager Administration- Core Administration
  • 1. Dial plan configuration
  • 2. Hunt groups
  • 3. Stations and extensions
  • 4. Trunks and signaling groups
Topic 6: Licensing and Software Management- License Administration
  • 1. PLDS licensing
  • 2. License file installation
  • 3. Templates and firmware updates
Topic 7: Avaya Aura Communication Manager Architecture- Communication Manager Release 6.0 Overview
  • 1. Feature Server deployment
  • 2. Evolution Server deployment
  • 3. System architecture and components

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

Question #1

Which two series support RAID 5 configuration for CM6.0? (Choose two)

  • A. S8510 Server with 8 GB RAM
  • B. S8800 Server with 12 GB RAM
  • C. S8730 Server with 8 GB RAM
  • D. S8300D Server with 8 GB RAM
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #2

A customer has selected Avaya Aura CM_survremote_embedded template.
Which Avaya server should be used?

  • A. S8730 Server 8Gb RAM
  • B. S8300D Server
  • C. S8800 Server
  • D. S8510Server with 8GB RAM
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

A newly installed main Cm 6.0 server indicates it is in license error mode. A technician again 45 minutes later and it is still in error mode. The license was installed from the system management interface (SMI)?
Which statement describes the reason for the error mode?

  • A. The license audit runs every 60 minutes and the error will be resolved in 15 minutes.
  • B. The installer used the wrong interface to install the license and it is therefore not installed.
  • C. The server cannot communicate with the IPSI or media gateway whose serial number was used in the license file.
  • D. The installer loaded a license for one of the survivable servers, not the main server, and the IPSIs, media Gateways, and/or IP phones have registered to it
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]

  • A. Verify that the processor Ethernet mode is enabled in the Server.
  • B. Verify that the TN2602 Media resources circuit pack has the correct IP settings.
  • C. Set a static IP address on a laptop and see if the server can be pined
  • D. Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #5

Which Avaya G450 Module provides 8 DCP ports?

  • A. TN2224
  • B. MM712
  • C. MM711
  • D. MM7202
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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