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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.
• There is a time limit of 120 minutes for the exam.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring Client Button and Queue Columns
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Introduction to PureConnect Application Suite
• Workgroups ACD Skills
• Configuring ACD
• Managed IP Phone Configuration and Templates
• Configuring Stations
• Basics of Interaction Supervisor
• Managing Licenses
• Overview of Interaction Center Business Manager
• Managed IP Phone Network Provisioning
• Identify the components of the Interaction Administrator interface
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Overview of Client Templates
• Security and Compliance Enhancements
• Introduction to ACD Tools
• Using Response Management Libraries

Configuring Call Flows

• Standard Inbound Operations
• Overview of Default Schedule
• Overview of Custom Profiles
• Email Operations
• Structure of a Node
• Email Profiles
• Email Schedules
• Schedule Configuration
• Queue Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Manage Voice Prompts
• Overview of Interaction Attendant user interface
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Overview of Default Profile
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• Interaction Center Platform Overview
• Post Installation Configuration
• Interactive Update Provider Overview
• Directory Server
• DNS Server
• Configure Interaction Media Server
• Licensing Users and Stations
• Database Server
• Interaction Center Security Methods
• Using Interactive Update Client
• SIP Proxy
• IC Licensing Overview
• New License Generation
• Site Information
• Log Retrieval Assistant
• Configure SIP addresses
• TroubleShooting
• Configure Regionalization
• Configure Line Groups
• Codecs
• Reporting Tables
• Understanding Lines and Groups
• DID/DNIS Routing
• DHCP
• IC System Manager
• Log Viewer
• Configuring IC Switchover Process
• Interaction Subsystems
• Interaction Center Architecture
• Running Setup Assistant
• Gateways Overview
• License Management and Allocation
• WireShark Analyzer
• Dial Plan
• IC Survey File
• SIP Line Configuration
• SIP Station Configuration
• Installing IC and Interaction Media Server

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Configuring Call Flows
• Interaction Center Core Engineer (ICCE) Bootcamp

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Genesys GE0-601 Exam Syllabus Topics: