Last Updated: Oct 07, 2026
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The CIS-PPM certification is intended for professionals who have previous experience in project management and are looking to enhance their skills in implementing PPM solutions using ServiceNow. Certified Implementation Specialist - Project Portfolio Management (PPM) certification provides candidates with a recognized credential that demonstrates their expertise in PPM implementation and their commitment to professional development.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-ppm-blueprint.pdf
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ServiceNow CIS-PPM (Certified Implementation Specialist - Project Portfolio Management) exam is designed for professionals who have expertise in managing and optimizing projects and portfolios within their organization's ServiceNow environment. Certified Implementation Specialist - Project Portfolio Management (PPM) certification validates an individual's skills in designing, configuring, and implementing solutions that accelerate process automation, improve resource utilization, and align project portfolios with business goals.
Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS PPM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Project Portfolio Management (PPM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Project Portfolio Management Test.
Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her own method.
The CIS-PPM exam covers a broad range of topics related to project portfolio management, including project lifecycle management, resource management, financial management, and reporting and analytics. Individuals who successfully pass the exam will be able to demonstrate their ability to configure and manage ServiceNow PPM, implement best practices for project management, and collaborate with stakeholders to drive successful outcomes. Certified Implementation Specialist - Project Portfolio Management (PPM) certification is highly valued by employers and can help professionals advance their careers in the field of project management.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PPM Implementation Overview | 2% | - Now Create methodology - PPM personas and roles - PPM overview and business model |
| Topic 2: Reporting, Analytics & Integrations | 2% | - Integration with other ServiceNow applications - Dashboards and performance analytics |
| Topic 3: Resource Management | 15% | - Capacity planning and allocation - Resource schedules and attributes - Resource workspace configuration |
| Topic 4: Timecard Management | 5% | - Timecard policies and categories - Rate types and approval workflows |
| Topic 5: Financial Management | 10% | - Budgeting and investment tracking - Cost types and fiscal calendar - Rate models and financial planning |
| Topic 6: Idea & Demand Configuration | 21% | - Stakeholder definition and assessments - Demand form and workbench setup - Idea creation and configuration - Idea-to-demand conversion |
| Topic 7: Project & Portfolio Configuration | 25% | - Portfolio structure and hierarchy - Baselines, dependencies and scheduling - Project templates and workspace - Planning console and status reports |
| Topic 8: PPM Application Overview | 22% | - User, role and group administration - System properties and preferences - Plugins and activation - Tables and data model |
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