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Last Updated: Sep 05, 2026
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Engagement Policies | - Create an engagement strategy - Define customer engagement policies |
| Actions and Treatments | - Present a single offer on the web - Define an action for outbound - Define and manage customer actions |
| Channels | - Send offer emails - Share action details with third-party distributors - Real-time containers - Create a real-time container |
| Next-Best-Action Concepts | - Define the starting population - One-to-one customer engagement - Optimize the next-best-action strategy - Essentials of always-on outbound - Optimize the customer value in the contact center |
| Contact Policy and Volume Constraints | - Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound |
| Business Agility for One-to-One Customer Engagement | - Implementing business changes using Revision Manager - Change management process - Updating existing actions - Life cycle of a change request - Change request types - Agility in a customer engagement project - Launching a new offer on web - Building your business operations team |
| Decision Strategies | - Create eligibility rules using customer risk segments - Create engagement strategies using customer credit score - Create and understand decision strategies |
| AI and Arbitration | - Prioritize actions with business levers - Action prioritization with AI - Action arbitration |
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