Study with Microsoft : MS-721 Exam Torrent as your best preparation materials

Last Updated: Oct 14, 2026

No. of Questions: 290 Questions & Answers with Testing Engine

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Microsoft MS-721 Practice Q&A's

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Everyone wants a certificate quickly; the hard part is preparing wisely. The SurePassExams Microsoft Collaboration Communications Systems Engineer materials concentrate on the tested points, so 290 practice questions cover what matters without padding.

Microsoft MS-721 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Collaboration Communications Systems Engineer
Exam Number:MS-721
Exam Price:$140 USD
Real Exam Qty:40-60
Exam Duration:100 minutes
Available Languages:Chinese (Simplified), Spanish, English, Portuguese (Brazil), French, German, Japanese
Exam Format:Multiple select, Interactive items, Multiple choice, Case studies
Passing Score:700
Certificate Validity Period:1 year
Recommended Training:Microsoft Learn: MS-721 Learning Paths
Exam Registration:Microsoft Certification Exam Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended experience with Microsoft Teams, networking, telephony, and audio/visual technologies
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-721

Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams Phone30-35%- Configure call routing and policies
  • 1. Configure voice routing policies
  • 2. Manage call queues and auto attendants
- Manage emergency calling and compliance
  • 1. Configure emergency locations and routing
  • 2. Manage call recording and compliance
- Configure phone numbers and connectivity
  • 1. Configure Direct Routing and Operator Connect
  • 2. Assign and manage numbers
Topic 2: Plan and design collaboration communications systems20-25%- Plan and design Teams meetings
  • 1. Plan meeting policies and settings
  • 2. Plan audio conferencing
  • 3. Plan requirements for meetings, webinars, and town halls
  • 4. Recommend use cases for Teams Premium and Microsoft 365 Copilot
- Plan and design Teams Rooms and devices
  • 1. Plan management and monitoring solutions
  • 2. Plan room systems and peripherals
  • 3. Plan device deployment and management
- Plan and design Teams Phone
  • 1. Plan Teams Phone connectivity and numbering
  • 2. Plan licensing requirements
  • 3. Plan call routing and policies
  • 4. Plan emergency calling and routing
Topic 3: Configure and manage Teams meetings, webinars, and town halls15-20%- Configure meeting policies and settings
  • 1. Manage meeting experiences and features
  • 2. Manage meeting apps, polls, and breakout rooms
  • 3. Configure audio and video settings
- Implement Teams Premium features
  • 1. Configure advanced meeting capabilities
  • 2. Manage custom branding and templates
- Configure webinars and town halls
  • 1. Set up event types and registration
  • 2. Manage event production and attendee experience
Topic 4: Configure and manage Teams Rooms and devices20-25%- Deploy and manage Teams Rooms
  • 1. Configure room systems and consoles
  • 2. Manage settings and updates
- Manage endpoints and peripherals
  • 1. Configure IP phones, headsets, and cameras
  • 2. Manage device profiles and policies
- Monitor and maintain device health
  • 1. Troubleshoot device and connectivity issues
  • 2. Use monitoring and management tools

MS-721 Exam FAQ: Practical, Current, Expert-Built

No mandatory prerequisites; recommended experience with Microsoft Teams, networking, telephony, and audio/visual technologies Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.

Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 290 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

The MS-721 exam is a Microsoft certification exam validating the Microsoft Collaboration Communications Systems Engineer syllabus shown above. Candidates in 2026 start with SurePassExams's 290 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

Microsoft recommends these training resources for the Microsoft Collaboration Communications Systems Engineer exam:

Follow the training with steady self-testing — the 290 practice questions from SurePassExams help you apply theory and fill any gaps the training leaves.

The official Microsoft Collaboration Communications Systems Engineer outline defines 4 domains. The leading three are Configure and manage Teams meetings, webinars, and town halls (15-20%), Configure and manage Teams Phone (30-35%), and Configure and manage Teams Rooms and devices (20-25%). The full list is in the topics section above, and SurePassExams's 290 practice questions cover each one.

The Microsoft Collaboration Communications Systems Engineer exam contains 40-60 to complete within 100 minutes. Timed simulation in the SurePassExams Desktop Test Engine teaches that rhythm before exam day does.

The Microsoft Collaboration Communications Systems Engineer exam requires 700 to pass, and registration costs $140 USD. A failed attempt means paying the same fee again — a readiness check with the SurePassExams engines before booking is the cheaper option.

SurePassExams issues a full refund if you take the Microsoft Collaboration Communications Systems Engineer exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

Online proctored or onsite testing center Register for the Microsoft Collaboration Communications Systems Engineer exam through these official channels:

After booking, SurePassExams delivers your practice questions within 1 minute — preparation starts the same day.

Microsoft Collaboration Communications Systems Engineer Sample Questions:

Question #1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You set the routing method for the call queue to Attendant routing.
Does this meet the goal?

  • A. No
  • B. Yes
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).

Question #2

Your company deploys 200 Microsoft Teams Rooms on Windows systems.
You are evaluating whether to purchase the Microsoft Teams Rooms Premium license for the rooms.
Which two actions require the Microsoft Teams Rooms Premium license? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point

  • A. Postpone updates until a certain date.
  • B. View peripheral health.
  • C. Download device logs.
  • D. Get reporting insights into room usage and participant count
  • E. Modify the Direct guest jam settings
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).

Question #3

You need to assign a license to users to meet the technical requirements.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/microsoft.graph.users.actions/set-mguserlicense?view=graph-powershell-beta
https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-and-microsoft-teams-add-on-licensing/assign-skype-for-business-and-microsoft-teams-licenses

Question #4

You have a Teams Phone deployment that uses Direct Routing on a single Session Border Controller (SBC).
Users report that outbound PSTN calls are failing, but inbound PSTN calls are successful.
When you review the SBC logs, you discover that Microsoft is responding to SIP option requests, but is NOT sending SIP option requests.
What is the cause of the issue?

  • A. An external DNS entry is missing from the FQDN of the SBC.
  • B. The online PSTN gateway is disabled.
  • C. An SBC certificate is expired.
  • D. The phone numbers of the users are defined by running the New-csTeamsUnassignedNuirtoer Treatment cmdlet.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).

Question #5

You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.

  • A. From the Microsoft Teams admin center, modify the global (Org-wide default! caller ID policy.
  • B. Set Override the caller ID policy to On.
  • C. Set Replace the caller ID with to Resource account
  • D. From the Microsoft Teams admin center configure a new caller ID policy
  • E. Set Calling Party Name to the organization name.
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).

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