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Last Updated: Aug 17, 2026

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The CompTIA 220-1002 exam consists of 90 multiple-choice and performance-based questions and has a duration of 90 minutes. 220-1002 exam is available in English, Japanese, German, and Portuguese languages. The passing score for the exam is 700 out of 900 points. Candidates can take the exam at any authorized Pearson VUE testing center worldwide.

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CompTIA A+ Certification Exam: Core 2 (220-1002) is a certification exam designed for IT professionals who want to validate their skills and knowledge in managing and troubleshooting advanced hardware and software technologies. 220-1002 exam is the second of two exams necessary to earn the CompTIA A+ certification, which is a globally recognized credential in the IT industry.

CompTIA 220-1002 exam covers a wide range of topics, including installing and configuring operating systems, managing storage devices, troubleshooting software and hardware issues, and implementing security protocols. It is designed to test the practical skills and theoretical knowledge of IT professionals, and is recognized by employers as a valuable certification for entry-level IT positions. Passing the exam demonstrates that an individual has the basic knowledge and skills required to work with computer hardware, software, and security, making it a valuable asset for anyone seeking a career in the IT industry.

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Skills Measured in CompTIA 220-1002 Exam

Before taking the CompTIA 220-1002 test, it is very important to know all the topics that are being covered in it. All in all, you need to learn the following domains:

  • Operating Systems

    The first topic in this exam makes up about 27% of the total questions. In this section, you will have to work on multiple areas that include the comparison of types and purposes of the operating systems, features of Microsoft Windows versions, as well as OS installation methods and upgrade methods. It is also important to be able to use the right command line tools, Microsoft operating system tools and features, and Microsoft Windows control panel utilities. An applicant should learn how to summarize app configuration and installation concepts and configure Windows networking.

  • Operational Procedures

    The last subject area makes the remaining 23% of the CompTIA 220-1002 exam. The subtopics include the following:

    • Explain common safety procedures;
    • Compare best practices that are associated with types of documentation;
    • Explain the environmental impacts and appropriate controls;
    • Explain the processes for addressing any prohibited activity as well as licensing, policy, and privacy concepts.

    You will be also tested on whether you are able to implement best practices of the basic change management and basic disaster prevention and recovery methods or not. It also includes your ability to use proper communication techniques and professionalism, identify the basics of scripting, and use remote access technologies.

  • Security

    The next area covers about 24% of the whole content. In the subtopics included in this domain, you will be evaluated on the skills in summarizing the importance of physical security measures, explaining the logical security concepts, and comparing the wireless security protocols and authentication methods. You will be also given certain scenarios to test your skills in performing various processes. Thus, you need to be able to detect malware and remove it with the use of the appropriate tools and methods, compare social engineering, threats, and vulnerabilities, as well as know the differences of the basic Microsoft Windows OS security settings. It is essential to know how to implement the best security practices to secure a workstation, methods for securing mobile devices, and appropriate data disposal and destruction methods.

  • Software Troubleshooting

    As for this objective, it covers around 26% of the entire content. The subtopics include the evaluation of your knowledge of how to troubleshoot the problems related to Microsoft Windows OS, resolve PC security issues, use the procedures for malware removal, as well as troubleshoot mobile OS, application, and security issues.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures23%- Documentation and Change Management
  • 1. Backup and recovery practices
  • 2. Change management procedures
  • 3. Ticketing systems
  • 4. Documentation standards
- Professionalism and Safety
  • 1. Communication best practices
  • 2. Environmental impacts and safety
  • 3. Handling prohibited content and data
Security24%- Threats and Vulnerabilities
  • 1. Malware types
  • 2. Social engineering attacks
  • 3. Wireless security
  • 4. Security best practices
- Security Fundamentals
  • 1. Authentication methods
  • 2. Logical security
  • 3. Access control concepts
  • 4. Physical security
Operating Systems27%- macOS and Linux
  • 1. Basic macOS features and tools
  • 2. Cross-platform operating system concepts
  • 3. Linux commands and administration
- Windows Operating Systems
  • 1. Windows administrative tools
  • 2. File systems and partitions
  • 3. Install and configure Windows
  • 4. Command-line tools
  • 5. Windows networking features
  • 6. Control Panel utilities
Software Troubleshooting26%- Operating System Troubleshooting
  • 1. Boot issues
  • 2. Application crashes
  • 3. System instability
  • 4. Performance problems
- Security and Malware Troubleshooting
  • 1. Malware removal procedures
  • 2. Security-related symptoms
  • 3. Recovery and remediation
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