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Last Updated: Aug 15, 2026
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Cisco 350-801 exam, also known as Implementing and Operating Cisco Collaboration Core Technologies, is designed to test an individual's knowledge and skills in implementing and operating core technologies for Cisco collaboration solutions. Implementing and Operating Cisco Collaboration Core Technologies certification exam is targeted towards network administrators, network engineers, and collaboration engineers who want to validate their expertise in Cisco collaboration technologies.
The Cisco CLCOR 350-801 exam is necessary to achieve the Cisco Certified Specialist – Collaboration Core certification among two other prestigious certificates. Particularly, this test validates the examinee's skills in working with complex collaboration features and providing effective solutions to their problems.
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Cisco 350-801 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration Applications | 5% | - Configure Cisco Jabber (Switching modes, Deployment modes) - Configure Cisco Unity Connection (MWI, SIP integration) |
| Infrastructure and Design | 20% | - Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE) - Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS) - Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal) |
| Protocols, Codecs, and Endpoints | 20% | - Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway) - Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media) - Describe SIP interworking between CUCM and Cisco Expressway - Identify the appropriate codec for a given scenario (G.711, G.729, Opus) |
| Quality of Service (QoS) | 15% | - Describe the QoS requirements for these applications (Voice, Video, Data) - Configure LLQ (class map, policy map, service policy) - Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss) - Describe the class models for providing QoS (DiffServ, IntServ) |
| Cisco IOS XE Gateway and Media Resources | 15% | - Describe IOS XE media resources (Conferencing, MOH, Transcoding) - Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers) - Troubleshoot IOS XE dial plans and dial peer matching |
| Call Control | 25% | - Implement toll fraud prevention on CUCM - Describe the Cisco Unified Communications Manager (CUCM) digit analysis process - Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group) - Describe Mobile and Remote Access (MRA) |
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