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Last Updated: Oct 04, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: General Management Practices | 15% | - Continual improvement - Supplier management - Service level management - Information security management - Relationship management |
| Topic 2: ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
| Topic 3: Four Dimensions of Service Management | 15% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| Topic 4: Service Management Practices | 15% | - Incident management - Problem management - Change enablement - Service request management - Service desk |
| Topic 5: Service Value Chain | 15% | - Plan - Improve - Obtain/build - Engage - Design and transition - Deliver and support |
| Topic 6: Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Topic 7: ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Focus on value - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Think and work holistically |
EXIN ITIL Foundation Sample Questions:
Which document shows a detailed analysis of business impact and benefits?
- A. Service level requirements
- B. A return on investment
- C. A service level agreement
- D. A business case
Correct Answer: D 🗳️
Which service lifecycle stage provides the following values to the business?
- A. Service operation
- B. Service design
- C. Service transition
- D. Service strategy
Correct Answer: A 🗳️
Which of the following would NOT be contained in a release policy?
- A. Naming and numbering conventions
- B. The risk register for the release
- C. Roles and responsibilities for the release
- D. Entry and exit criteria of the release into testing
Correct Answer: B 🗳️
Which statement about change management is CORRECT?
- A. It ensures that all changes are authorized by the change advisory board (CAB)
- B. It optimizes financial exposure
- C. It optimizes overall business risk
- D. It ensures that servicerequests follow the normal change management process
Correct Answer: A 🗳️
Which of the following are valid parts of the service portfolio?
1 . Service pipeline
2 . Service knowledge management system (SKMS)
3 . Service catalogue
- A. 1 and 3 only
- B. 3 only
- C. All of the above
- D. 1 and 2 only
Correct Answer: A 🗳️
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