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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist Garantie?

A) Der wahrgenommene Nutzen, die Nützlichkeit und die Bedeutung von etwas
B) Die Funktionalität, die ein Produkt oder eine Dienstleistung bietet, um einen bestimmten Bedarf zu decken
C) Der für eine bestimmte Aktivität oder Ressource ausgegebene Geldbetrag
D) Zusicherung, dass ein Produkt oder eine Dienstleistung die vereinbarten Anforderungen erfüllt

2. Welche Vorgehensweise wäre bei der Bewertung des Risikos für Dienstleistungen am WICHTIGSTEN, wenn ein Lieferant den Vertrag ändert, den er der Organisation anbietet?

A) Service-Level-Management
B) Serviceanforderungsverwaltung
C) Aktivierung ändern
D) Vorfallmanagement

3. Welche Vorgehensweise fördert die Verbindungen zu Stakeholdern auf strategischer und taktischer Ebene?

A) Lieferantenmanagement
B) Service-Level-Management
C) Kontinuierliche Verbesserung
D) Beziehungsmanagement

4. Was ist als Zustandsänderung definiert, die für das Management eines IT-Dienstes von Bedeutung ist?

A) Vorfall
B) Bekannter Fehler
C) Ereignis
D) Problem

5. Welche ZWEI der folgenden Punkte sind Überlegungen zur Ermöglichung von Veränderungen?
1. Die menschlichen Aspekte des Wandels managen
2. Sicherstellung des Erfolgs organisatorischer Transformationen
3. Maximierung der Anzahl erfolgreicher Serviceänderungen
4. Sicherstellen, dass Änderungen ordnungsgemäß bewertet werden

A) 3 und 4
B) 2 und 3
C) 1 und 4
D) 1 und 2

Solutions: