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Last Updated: Aug 15, 2026

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Microsoft MB-910 certification exam measures the fundamental knowledge of Dynamics 365 CRM, and it is suitable for individuals who are new to the software or want to validate their skills. MB-910 exam covers various areas of Dynamics 365 CRM, including sales, customer service, marketing, and basic configuration. Earning the certification demonstrates the candidate's understanding of the software and can help enhance career opportunities.

If you are looking to build a career in the Dynamics 365 CRM field, then the Microsoft MB-910 certification exam is a must-have. MB-910 exam is designed for individuals who want to validate their knowledge of Dynamics 365 CRM and its various components. Passing MB-910 exam will not only help you gain a deep understanding of the CRM software but also demonstrate your expertise to potential employers.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Microsoft MB-910 certification exam is designed to test an individual's knowledge of Microsoft Dynamics 365 Fundamentals (CRM). MB-910 exam is intended for candidates who have a basic understanding of Microsoft Dynamics 365 and its related technologies. MB-910 exam is aimed at individuals who are interested in obtaining a certification in Microsoft Dynamics 365 Fundamentals (CRM).

Microsoft MB-910 exam covers a wide range of topics related to Microsoft Dynamics 365 Customer Relationship Management fundamentals. It includes topics such as configuring and managing sales processes, customer service, marketing automation, and integration with other Microsoft applications. MB-910 exam also tests an individual's knowledge of the latest industry trends and best practices related to customer relationship management.

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Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe forecasting
  • 3. Describe lead and opportunity management
  • 4. Describe sales analytics
- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the quote-to-cash workflow
  • 3. Describe the opportunity management workflow
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe account and contact management
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe email marketing features
  • 2. Describe event management capabilities
  • 3. Describe the core capabilities of Dynamics 365 Marketing
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe Customer Service Historical analytics
  • 2. Describe dashboards and analytics
  • 3. Describe AI insights for customer service
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the case management capabilities
  • 2. Describe the omnichannel experience
  • 3. Describe knowledge management capabilities
Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe the user experience
  • 2. Describe communications and collaboration
  • 3. Describe security roles and teams
  • 4. Describe the out-of-box entities
- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe connected Field Service and IoT integration
  • 2. Describe work order management
  • 3. Describe Resource Scheduling Optimization
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities

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