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As businesses continue to evolve, so does the need for effective communication channels that can reach customers from different platforms. The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Exam, also known as 1z1-981, is designed to ensure that professionals can implement Oracle's latest communications technology effectively. 1z0-981 exam is intended for individuals who are responsible for deploying and managing contact center solutions.

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Oracle Cross-Channel Contact Center Cloud 2017 offers a comprehensive set of CRM features that enable organizations to provide their customers with an integrated and personalized contact center experience. The platform allows agents to interact with customers via their preferred channels, including phone, email, chat, SMS, and social media, among others. The platform also offers advanced routing options, enabling businesses to route customers to the most appropriate agent, based on their skillset.

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