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Oracle Utilities Customer Cloud Service 2020 is a cloud-based software solution that enables utilities companies to deliver better customer service and improve operational efficiency. This platform provides a range of features and tools that enable utilities companies to manage their customers' accounts, billing, and payments, as well as monitor usage and provide real-time insights into energy consumption.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

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Candidates who pass the Oracle 1Z0-996-20 certification exam become Oracle Certified Experts in Oracle Utilities Customer Cloud Service 2020 Implementation Essentials. Oracle Utilities Customer Cloud Service 2020 Implementation Essentials certification is recognized worldwide and demonstrates the candidate's proficiency in implementing and managing customer cloud services for utilities.

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Oracle 1Z0-996-20 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Field Activities and Service Orders15%- Operational Processes
  • 1. Manage fieldwork activities
  • 2. Configure service order management
  • 3. Coordinate workforce operations
Topic 2: Operational Device Management and Integration15%- System Administration
  • 1. Monitor application operations
  • 2. Configure integrations
  • 3. Implement business processes
  • 4. Manage operational device management
Topic 3: Devices, Metering and Usage20%- Meter Data Management
  • 1. Manage usage calculations
  • 2. Configure measurements
  • 3. Manage devices and measuring components
  • 4. Validate, Estimate and Edit (VEE) processes
Topic 4: Customer Information and Financial Management18%- Customer Account Management
  • 1. Manage financial transactions
  • 2. Configure customer accounts
  • 3. Handle customer service processes
  • 4. Manage customer information
Topic 5: Credit and Collections10%- Debt Management
  • 1. Manage payment arrangements
  • 2. Configure collection processes
  • 3. Monitor overdue debt
Topic 6: Billing, Rates and Payments22%- Billing Configuration
  • 1. Process payments and adjustments
  • 2. Manage rates and pricing structures
  • 3. Configure billing cycles
  • 4. Manage bill generation

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