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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A) Data Masking
B) Secure Data Retrieval and Grounding
C) Prompt Defense

2. Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A) Data Masking
B) Dynamic Grounding
C) Prompt Defense

3. Coral Cloud Resorts (CCR) uses Agentforce to assist customers with booking and service issues.
CCR wants to implement a triage process 50 that:
- High severity requests must be escalated to a human service rep.
- Lower severity requests should result in creating a support case for
the guest.
The requirement is to achieve the highest reliability and determinism in the response from the agent.
Which approach should an Agentforce Specialist recommend?

A) Write the triage and routing logic in Topic Instructions using an IF, THEN, ELSE pattern:
"Escalate to human service rep if the request is considered severe, otherwise create support case".
B) Create a custom variable severityLevel populated by a Triage action. Add filters so the "Escalate to human service rep" action only runs when severityLevel = `High', and the "Create Support Case" action runs only when severityLevel != `High'.
C) Use absolute keywords like "Always" and "Never" in Topic Instructions to enforce logic, such as
"Always escalate when severity is high" and "Never create a support case when severity is high".

4. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Create a flex template that takes the records in question as inputs.
B) Call prompt initiated flow to fetch and ground the required data.
C) Utilize a standard email template and manually insert the required data fields.

5. Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
- No data is used for LLM training or product improvements by third-
party LLMs.
- No data is retained outside of UC's Salesforce org.
- The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the Agentforce Specialist highlight to UC that addresses these requirements?

A) Zero-Data Retention Policy
B) Data Masking
C) Prompt Defense

Solutions: