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Last Updated: Aug 15, 2026

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Identify systems of record and solution risks
  • 2. Recommend Salesforce products based on business needs
  • 3. Explain governance and DevOps lifecycle strategy
  • 4. Define implementation approach and project scope
Topic 2: Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Establish release management and testing strategy
  • 2. Recommend security and compliance practices
  • 3. Define environment management approach
  • 4. Plan data migration and cutover activities
Topic 3: Operational Excellence23%- Monitor and optimize platform operations
  • 1. Recommend best practices for long-term maintenance
  • 2. Support post-launch optimization activities
  • 3. Implement scalability and monitoring solutions
  • 4. Identify performance bottlenecks and troubleshooting methods
Topic 4: Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Design customer data synchronization strategies
  • 2. Evaluate integration patterns and middleware options
  • 3. Integrate B2C Commerce with Service Cloud
  • 4. Integrate Marketing Cloud and customer identity solutions

Salesforce Certified B2C Solution Architect Sample Questions:

1. A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A) Leads can be merged and converted in Marketing Cloud.
B) Leads and contacts are unique records in Marketing Cloud.
C) Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
D) The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.


2. A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A) Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.
B) Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
C) Configure data extensions in Marketing Cloud for B2C Commerce objects.
D) Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension
E) Copy and paste the Collect Script within the head or body in the website template.


3. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
B) Manage inventory data inside of B2C Commerce so it is easier to parse by store.
C) Manage B2C Commerce geolocation data for stores on an order by order basis.
D) Marketing Cloud Mobile Push is required for this solution and must be enabled.


4. At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

A) After each push from the partial data sandbox.
B) After a new user is added to production.
C) After user acceptance testing is complete.
D) After each major release to production.


5. Universal Containers is currently using B2C Commerce and Service Cloud for its commerce and service needs. A new CMO has recently Joined and has asked why there is such a strong disconnect between all their marketing systems and their commerce tool. They do not want to force a new marketing too* on all the business units but they do want all of them integrated, with commerce underlying all.
Which recommendation can a Solution Architect make that will work with their existing technology investments'

A) Recommend CDP to replace their existing marketing tools and maintain a single view into commerce with the Commerce CDP Connector
B) Recommend CRM Analytics to integrate with their existing marketing data sources and create a single view of the customer with the B2C Commerce Connector
C) Recommend CDP to integrate with their existing marketing tools and create individual profiles into commerce with the Commerce COP Connector
D) Recommend Marketing Cloud to integrate with their existing marketing tools and provide a single view into commerce with the B2C Commerce APIs


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B,D,E
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: C

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